Arising from the continuous growth in key service industries of financial services and telecommunications sectors of the West Africa economies, in 2014, key customer service professionals from the region with background in service delivery in banking and telecommunications started a network of like minds educating and imparting customer service skills and training in this spheres.

This network combined education and best practices translating to grooming of service officers and operating systems for organizations. While Nigeria and Ghana network of professionals pioneered this frontier, the network also attracted customer service practitioners from Cote D’Ivore, The Gambia and Senegal.

Are you a practicing customer service professional but not yet a registered member of WAACSP?
Join waacsp in Professional or Fellows category and be part of 2021 induction.

Training organizations can join as WAACSP affiliate training partners. Become a WAACSP Certified CS trainer for the 2021 - 23 curriculum