Meet Joy Mohie – Certified Customer Service Trainer | Receptionist Manager | Remote Work Pro I’m Joy Mohie—a WAACSP-certified Customer Service Trainer and Coach, Front Desk/Receptionist Manager, and passionate advocate for service that delights. With a strong background from my time at the Central Bank of Nigeria, I’ve led initiatives that strengthened customer relationships and elevated service delivery standards. Today, I blend that executive polish with frontline expertise—managing reception experiences, delivering prompt and warm customer care, and training teams to embody the gold standard of service. Whether in-person or virtually, I’ve found one constant: great service is intentional. That’s why my training sessions are built to: Sharpen professionalism at first contact. Enhance communication confidence Empower staff to respond with empathy, clarity, and purpose. I train with real-world insight, focusing on: Front Desk & Reception Excellence Customer Service Fundamentals Email, Phone & Live Chat Etiquette Empathy in Service Communication Virtual Customer Support Best Practices Currently expanding my skills in Customer Experience (CX), I bring a learner’s heart and a coach’s mindset to every session. If you want staff who welcome, serve, and retain customers like pros, then I’m here to help build that. “You must leave my space with a smile ” Because I don’t just teach service—I live it.