TRAINING

WAACSP sets the bench - mark for training and development of CX professionals ensuring set standards and harmonization are met across the sub - region

CERTIFICATION

We evaluate certifying organizations, resource persons and professionals rated, Documented and Inducted

SUPPORT

We provide quality support services to West Africa’s business community, knowing customer service is the life blood of a wealthy business concern

At WAACSP, we are raising the next generation of Customer Service Professionals

9

Locations

7+

Countries

500+

Students

42+

Facilitators

FEATURED MEMBERS

Check out top rated CS professionals

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I'm an experienced customer service officer who is passionate about pr... View Profile

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Energetic and dynamic service professional with over 4 years’ experien... View Profile

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I am a dedicated and disciplined individual who is very passionate abo... View Profile

Eniola Falana
Nigeria

TRAINING GALLERY

TESTIMONIALS

I was privileged to be selected for a CSR job and all skill acquired from employme.ng and the certification was an added advantage for me throughout the training examination and on training

OLUWASEUN OSADUMI
LAGOS, NIGERIA

I was contacted by a foreign company based I the US to act as online CX personnel for their African market. I must confess that it was indeed a very fulfilling experience for me. The training, tutorials and on boarding were invaluable and has helped my growth as a CS professional

MARTINS BOAYKE
ACCRA, GHANA

Thanks to waacsp, I have just been offered an 18months contract to oversee the customer service unit of a DUBAI based travel company. I receive enquiries in 3 major languages and respond accordingly. Their market is in the West Africa and my membership of waacsp was the clincher

VERONICA ASAMOAH
ACCRA, GHANA

So glad to be on this platform, I’ve just being engaged by one of Nigeria’s leading telecoms operator as unit head for Igbo language in the customer service department

UGONNA EDOKWE
LAGOS, NIGERIA

It was a wonderful experience getting hands-on training from the team. The classes were very interactive and engaging. Participants were given the opportunity to express themselves and there was never a dull moment. I'm proud to be a certified Customer Service Professional and I can't wait to share this knowledge to the world. A lot of my friends and connections are already indicating interest in getting certified too. Kudos to the team!

CHIDIMMA
NIGERIA

The Customer Service Skills Training was very enlightening, I learned a lot about delivering excellent customer service, knowing who my customers are, and also to be empathetic when a customer complains about my services. During the training, the instructors took their time to explain all the topics in each module. Each session was very interactive and straight to the point with real life examples given. I would say the training helped me think differently and also imbibed in me the zeal of wanting to do more by thinking of creative ways and solutions to help make the life of each customer I encounter better. However, I wasn't satisfied with the photo banner of participants that was released shortly after the training as my photo wasn't included and I participated actively in the training.

JENNIFER IKHIONOTSE IMIE
NIGERIA