Becoming a member of WAACSP has been one of the most defining and rewarding decisions of my professional journey. It all began with the Basic Certification in Customer Service, which I passed beautifully. That first step didn’t just give me a certificate — it awakened a passion for service, excellence, and human connection. I knew then that this was the path I wanted to keep walking. Fueled by that desire to grow, I enrolled in the WAACSP Trainers Network(WTN). But the first time, I didn’t pass. It hurt, but giving up wasn’t an option. There was something about WAACSP that made me stay. The learning environment was different — the facilitators didn’t just teach; they connected. They didn’t look at your level or background; they walked with you, treated you like a friend, and made sure you felt seen and supported. So I stayed back, kept learning, and growing. When I finally earned my Trainers Network certification, it wasn’t just a certificate — it was a victory. A reminder that resilience and the right environment can bring out the best in you. I didn’t stop there. I went on to pursue the Advanced Certification in Customer Experience and Relationship Management (ACCERM), deepening my expertise. Today, I’m proud to stand as a Certified Trainer under WAACSP. This journey is proof that growth, perseverance, and the right community can transform your story.

This is more like an appreciation post than a commentary..For someone who has worked in hospitality industry for close to four years, I used to think that I have known all it takes to be customer service friendly/oriented but this program was an eye opener for me to learn basic customer service related skills that we tend to overlook and apply them in my daily interactions with not only clients but my colleagues at my workplace. The facilitators were friendly and very well informed about top notch customer service skills, the materials are also easy to access and understand. I appreciate the WASSCP and every other person involved in this program for this opportunity. Overall, I can say it was a money well spent and I was certified btw!😊

I would summarize my experience as Excellent. The class was very insightful and our Tutors were the best, the class was very interactive that i forgot it's online. The class helped my thinking, how to handle clients and taught me to be happy always, that way, i extend same happy energy to customers which will in turn convert to sales, make customers have trust in me and my product which brings more referral. A happy customer will be happy to refer you someone else. The class has helped me control my temper as i no longer respond to irate customers in the same energy or totally ignoring their complaint. Thank you WAASCP. I really enjoyed this program.

It all happened after receiving a mail about Customer service program. Though I am new in the field, I thought it would be a wise decision to go for it. With the 75-point requirement for getting the certificate, I took it up as a challenge to go for it. The program is an eye opener for me as being a customer service representative is demanding and most importantly, it can also be used in our daily life activities. I am indeed blessed and privileged to be a part of this class, with the wonderful and well-grounded facilitators, I am humbled to be a part of this class. Thank you! Thank you!! Thank you!!!

When I registered, I thought it'll be the usual shallow training obtainable these days So you can imagine my shock/excitement on how indepth the classroom sessions were The intentionality in the entire curriculum and the intensity of the whole exercise. Safe to say, I was beyond impressed by the caliber of facilitators we had. I would recommend this training 10 times over, for anyone committed to learning and looking forward to self improvement. I have zero regrets!

First of all I want to say a big thank you to KRS for his aimless contribution towards the success of the Trainning and to all protocols as well . I was totally devastated when I saw my result . Despite not been notified as per when lectures has started , I was not added late to the Whatapp group , I submitted my exam assignment as instructed , I made sure all replayed videos sent by krs via Whatapp was rewatched by self in other to catch up with the class . I also took part in the role play as well , I have concrete evidences to back this up . Time , energy has been spent likewise a lot has been learnt ( despite rigorous work schedules).All I ask is a second rethought in reviewing my results . Thanks for your understanding , looking forward to a positive feedback .

It was a great and knowledge-packed experience during the programme. Our facilitators were outstanding and reachable. My understanding about the roles of a customer service representative has greatly improved, and I feel so excited and ready to apply my knowledge into my new role. WAACSP is a place to start and go to.

I recently completed the customer service representative course offered by the West Africa Association of Customer Service Professionals, and I am thrilled with the knowledge and skills I gained throughout the program. The course was well-structured and covered a wide range of topics, from communication and problem-solving to conflict resolution and customer satisfaction. The instructors were knowledgeable and passionate about the subject matter, and they went the extra mile to ensure that we understood the concepts and could apply them to real-life situations. One of the things I appreciated most about the course was the practical exercises and case studies we worked through. These helped me to apply the theoretical knowledge I had gained and gave me the confidence to handle difficult situations with customers. The support provided by the organization throughout the program was also exceptional. They were always available to answer questions and provide additional resources to help us succeed. Overall, I would highly recommend this course to anyone looking to improve their customer service skills. It has not only helped me to excel in my current role, but it has also provided me with valuable skills that I can apply in any future roles I take on. Thank you, West Africa Association of Customer Service Professionals, for a fantastic program!

The whole aspect/topics were just great! I found it all to be just right. I am more confident in the way I would take phone calls with angry clients with this course… In general the course was great and we were kept involved...The things I like most about the programme was the very thorough and clear format along with role play through video critique... Thank you for this great opportunity!

I am delighted to provide a testimonial for the call center training program I recently completed with WAACSP. This training has been an incredibly valuable experience that has equipped me with essential skills and knowledge to excel in the field of customer service. The training program was comprehensive and well-structured, covering a wide range of topics including effective communication, active listening, problem-solving, and conflict resolution. The trainers were highly knowledgeable and experienced, providing clear explanations and practical examples that helped me grasp the concepts easily. One aspect that stood out during the training was the emphasis on empathy and customer-centricity. I learned how to put myself in the shoes of the customer, understand their needs, and provide empathetic and personalized solutions. The trainers also simulated real-life scenarios, allowing us to practice our skills in a supportive environment. Furthermore, the training program incorporated interactive sessions and role-playing exercises, which enhanced my confidence in handling customer interactions. The trainers provided constructive feedback and guidance throughout the process. I also appreciated the inclusion of modules on technology and systems used in call centers Additionally, the training program emphasized the importance of teamwork and collaboration. I am grateful for the knowledge, skills, and support I received during this training, and I am confident that it has equipped me to provide outstanding service. I highly recommend this call center training program with WAACSP to anyone seeking to enhance their customer service skills and embark on a rewarding career in this field. ABIDDE ESTHER OYIENADE