Oluwatoyin Adeniyi is a seasoned customer service professional with over seven years of extensive experience in the banking and fintech industries. Starting her career as a customer service representative, she quickly established herself as a top performer. Her exceptional performance and zeal for excellent customer experience paved the way for her progression through various roles, including Resolution/Complaint Management and Quality Assurance. Her academic background, combined with her professional experience, underscores her belief in the importance of excellent customer interactions in brand building. Oluwatoyin's commitment to excellence and continuous learning has been instrumental in her career success. She actively mentors younger colleagues in her role as a certified customer service professional and Quality Assurance Supervisor. Oluwatoyin is an active member of the West African Association of Customer Service Professionals (WAACSP) and a licensed trainer.