Joy is a seasoned Customer Service Manager with over 6 years of comprehensive experience in customer management spanning across West Africa. Her journey in Customer Service leadership began as a Supervisor at LG Electronics West Africa, where she honed her leadership skills and demonstrated a knack for problem-solving. With this strong foundation, Joy has since progressed to the role of Customer Service Manager at the British Council where she plays a strategic role in contact & complaint management, customer service operations and stakeholder engagement. Her brand name, Joy of Service, is derived from her name and passion in rendering service to God and humanity. She is the pioneer of - 'CX talk with Joy of Service' (@cx_talk) where she shares her unconventional opinions about customer experience, creating awareness about mental wellness and providing strategies for maintaining mental wellbeing in Customer Management Joy is a professional member of West Africa Association of Customer Service Professionals and an Associate Member of WIMBIZ. She has a professional certificate in Business Intelligence and data ware housing from Metropolitan School of Business and Management UK and a Bachelor’s degree from the University of Nigeria Nsukka.”