I was privileged to be selected for a CSR job and all skill acquired from employme.ng and the certification was an added advantage for me throughout the training examination and on training
I was contacted by a foreign company based I the US to act as online CX personnel for their African market. I must confess that it was indeed a very fulfilling experience for me. The training, tutorials and on boarding were invaluable and has helped my growth as a CS professional
Thanks to waacsp, I have just been offered an 18months contract to oversee the customer service unit of a DUBAI based travel company. I receive enquiries in 3 major languages and respond accordingly. Their market is in the West Africa and my membership of waacsp was the clincher
So glad to be on this platform, I’ve just being engaged by one of Nigeria’s leading telecoms operator as unit head for Igbo language in the customer service department
It was a wonderful experience getting hands-on training from the team. The classes were very interactive and engaging. Participants were given the opportunity to express themselves and there was never a dull moment. I'm proud to be a certified Customer Service Professional and I can't wait to share this knowledge to the world. A lot of my friends and connections are already indicating interest in getting certified too. Kudos to the team!
The Customer Service Skills Training was very enlightening, I learned a lot about delivering excellent customer service, knowing who my customers are, and also to be empathetic when a customer complains about my services. During the training, the instructors took their time to explain all the topics in each module. Each session was very interactive and straight to the point with real life examples given. I would say the training helped me think differently and also imbibed in me the zeal of wanting to do more by thinking of creative ways and solutions to help make the life of each customer I encounter better. However, I wasn't satisfied with the photo banner of participants that was released shortly after the training as my photo wasn't included and I participated actively in the training.
It's wonderful platform
It was a fulfilling experience for me to be part of the customer service skills training acquired from employme.ng. It was enlightening and educative for me, Each session was very interactive and the participants were given the opportunity to express themselves. The instructors were wonderful and I must confess I learn a lot which has helped my thinking and has helped me grow as a customer service professional. Thanks to employme.ng and WAACSP.
This Organization has greatly impacted lives, which I am one of them, I never really pay much attention to customer service as the back bone of every organization, it opened up my eyes and senses to little things we don't see as crucial when attending to customers. I am a better customer service representative as a result of the Customer Service training.
It is a great opportunity to be in the team of WAACSP.
As one of the WAACSP students of the 2020 class, I was impressed with the professionalism and the learning made so easy by the facilitators. Words and examples cited in the course notes, were written in such simple terms that any one can read, understand and inspired to go be a better Customer Service Person. The amazing thing is, even after the class, we are still being taught and impacted on via the WhatsApp group. Again, I would take more courses with this team of professionals. Thank you Mr Bassey, You are a great Teacher.
As Administrative personnel, I learned a lot from the training. The training was full of life and all the sessions were more practical and real-life situations, I face with my clients at the workplace. The training taught me to be a good communicator, attentive, positive words, , empathy, patience, critical thinking etc. I have learned a lot and I am a better person when it comes to customer service. I am looking forward to working with Multi-nationals, I am grateful for the opportunities, Thanks to employme.ng and WAACSP.
It was a wonderful experience and training. Thanks to all the facilitators for taking their time in going deep for better clarification to all participants . I’ve learnt a lot on the handling an angry customer and can’t wait to practice what I have been thought. Thanks to employmeng for the opportunity.
Discovering and taking the decision to become a certified member of WAACSP has been a turning point in my career life as a Customer Service Officer. It improved to a great extent, my customer service skills; hence my better approach in solving Customers problems and conflicts. All thanks to my facilitators. Believing to attain higher position (s) in my career.
WAACSP has come to stay. Training and nurturing customer care professionals in the subregion will become a pillar and great push for customers and businesses since it can only help goods and services to be tailored towards customer satisfaction. This will go a long way to create a conducive environment for doing business with individuals and companies. Moreover making customer care a profession will provide a platform for customer service professionals to be respected hence providing an incentive for its practitioners to give out the best for the sustainability of a great number of business in West Saharan Africa.
I found the course very useful and insightful and will be able to put some of it into practice. An excellent training with great content. Remarkable training skills from Yvonne. Took our answers seriously, never dismissed them as wrong, emphasized good answers and provided useful scenarios.
Getting Certified in Customer Service Management is a goal that I have ticked. Thanks to @waacsp for the great opportunity. I can boldly handle any type of customer, and as a Customer Service Representative, I now fully understand that customer's satisfaction is key to every business.
WAACSP curriculum is deep and very practicable and realistic in our ever evolving world. Am so glad to be trained via this body. Its second to none in all the trainings on customer service I ever received. Thank you greatly for this platform. I have a wholesome experience with WAACSP and am well seasoned and making a difference in my space and sphere.
I have been involved in Online Customer Service Delivery for a little while now satisfying customers' needs via phone. However, with my encounter with this training, I can now do more in customer service across all sectors and mediums of service delivery either via shop or online. It was an interactive training session delivered online due to the COVID-19 pandemic. The trainers are well seasoned and vast in customer service training with practical examples shared during the training. This program opened my eyes to better approaches to ensuring excellent customer service is served to consumers of your product and services. All of the instructors in the program play a significant role in my positive experience and outcome from the program. It is almost as if they are an ecosystem, where everyone has their own niche. Each instructor added a unique spin to the program and combined together as one reckoning force. This certification has added color to my present career profile both as a person and professionally. I duly recommend this program for anyone who is looking to kick start or re-jiggle his/her career in customer service. With WAACSP's vision and approach to customer service ethics, I see a better future for customer service professionals in the space of service delivery with a due premium placed on us all.
My experience with WAACSP was an eye-opening one because there were a lot of things I thought I was doing right which turned out to be wrong. This training has made me to be on my toes and it has also helped me identify key areas in my career that need improvement. Finally and most importantly, this training is an excellent avenue for networking with interesting personalities.
The training was an amazing experience for me. The facilitator was on point and delivery was topnotch. While the certification has open new opportunities for me, I see myself scaling new height.
Thanks for your kind consideration
My training with WAACSP was enlightening and informative. Now I can adequately serve customers professionally and help them out effectively. Thanks WAACSP for this opportunity....
The experience I had while learning about call center agents and customer service agent was very splendid and very insightful . I learnt how to respond and pay attention to details during a conversation with a customer and also how to treat an angry customer
The call center skill management training was superb,thanks to the facilitators that made each sessions interactive and intresting. I have gained so much knowledge on how to handle different customers professionally and i am so putting them to practice... long live WAACSP
I am grateful for coming across WAASCP. I have learnt essential skills needed as A call center agent in the just concluded skill management training in call Center. I would say it made a huge impact in tha value I create to my customers and everyone I interact with. I look forward to achieving my desired goals as customer service rep through WAASCP programs. Thank you💃
The certification course was quite a fruitful, enlightening and impactful experience. I now definitely know more about customer service and I'm now in awe of the course in its ebtirety.
The WAACSP training was so insightful and educating. Taking the test also helped me see my areas of strength and further helped my understanding of being a Customer Service Representative. I'm excited I got to attend.
It is a good program to embark on.
The training was very impacting and comprehensive too, the training open me for a better way of reacting to customers and an additional skills to my resume.the training help me to improve my attitude, as is the most important attribute any call service centre agent could have. The WAACSP training has given the opportunity to look forward in having a career in call service centre. I was glad to be a part of the WAACSP programme.
After my Training session with WAACSP ,I have made a big progress in my field of work as a Provider Relationship Manager and a case Manager too. My interactions with clients/enrollees and providers on how to resolve issues on phone calls has changed.. I am now a good active Listening and I have been more professional in solving their problems with regards to accuracy and on time. I have been able to manage difficult enrollees and providers when a care is been denied or during a case Audit with a provider. I have also learnt how to use call script and also hopefully to work with My office Call Centre one day and demonstrate first hand experience as taught by WAACSP. I also understood that Attitude is the key to success and to have a good performance appraisal in an organisation. I have also try using emotional intelligence (Empathy) when interacting with enrollee/Clients when resolving an issue. After the training,I also understood that Feedback is one of the key things in resolution. Finally,My encounter with WAACSP is one and the best experience I have had in my career as a customer care officer for the 5years . Thanks and God bless WAACSP
The course I took with WAACSP was an impactful one. I learnt so many things, ranging from my approach and attitude to clients and how to handle clients. Taking the course wasn't a waste of time and resources, I got value.
The WAACSP training is exceptionally great, attending this training has help boost my confidence as a Telesales agent in my current place of work and now I can proudly apply for a customer service representative anywhere
I loved everything about the program /training and I must say thank you so much, I learnt a lot, I have always be looking for an niche like this. I'm glad I took part in this.
WAACSP has help built my confidence as a customer service representative. I have been opportune to participate in their free courses and certification programs twice now and it's always a great and educative sessions. WAACSP has also strengthen my career path as a customer service representative.
WAACSP had changed my life alot within the fee times we met and it's been an awesome educating Great experience I must've missed this opportunity but thank God the my made it free a course that could be off thousands free like that , they've done wonderfully well . Thank you so much WAACSP
WAACSP has shown consistent dedication to fostering growth within the CS career field. Easy and accessible website with a variety of different trainings and pocket friendly. Efficient organisation of seminars and training with helpful materials on the subject. It's an absolutely fantastic initiative and execution as I was privileged to enjoy. Can only get better, I want to say thank you WAACSP
Thank you for your impact on us throughout the training. You did excellent work at the training.
Good evening , My name is Nnenna Igboko, Firstly, I will like to use this medium to say thank you to WACS for bringing this great and valuable training to us at zero cost. I got to know about this program online through Ms Chinwe Uba . It was indeed very loaded and also gave a me a great insight into Customer care service , I have really learnt alot, and I am very greatful to the organizers. The time spent was really worth it. Thank you all.
The teaching and training was awesome,superb,educative and interesting...I really appreciate the organization for the training because it has helped advanced me in the ways and methods of attending and treating my customers.