West Africa Association of Customer Service Professionals is the umbrella body of customer service professionals in the sub – region. Bill to this effect is currently under the consideration of the Ecowas parliament in Abuja, Nigeria
WAACSP admits individual members who are CX professionals in their country of certification.
The body in conjuction with country partner organizations evaluate individual members, rate their CX proficiency and profile them on our portal for authentication and engagement purposes. The body also liaise with country partner organizations to conduct training education and certification on customer service with the learning arm centered on online training, education and certification.
To champion effective service delivery across all spheres of human endeavor through raising a generation of professionals dedicated and passionate to impacting society
To act as a pressure community to our members and the service industry to uphold the tenets of continuous excellence in service delivery.
We are building a network of dedicated and passionate West Africas on WAACSP to be the torch bearer in changing the narratives in customer experience, one service touch point at a time.
We review the corporate world responsibility to customer service in the region. Provide direction, framework and help align delivery and ethics to expectation.
Holding corporations accountable is the watchword.
Training, tutorials and re training of organizations and individuals in staying updated, providing latest trends and statistics to the science of customer service is a key component of our objectives.
WAACSP sets the bench - mark for training and development of CX professionals ensuring set standards and harmonization are met across the sub - region
We evaluate certifying organizations, resource persons and professionals rated, Documented and Inducted
We provide quality support services to West Africa’s business community, knowing customer service is the life blood of a wealthy business concern