Start your journey to becoming a Certified CX Professional

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The journey to becoming a top rated certified CX professional in West Africa and with it comes a membership of West Africa Association of customer service professionals starts here. The body through her training partners offers training leading to the award of Basic/Advanced Certificate in Customer Service Skills.

All training online/offline are approved by the board and both are same modules.

There will be 3 membership options to join the West Africa Association of Customer Service Professionals

1 - Certified Membership

Open to persons who have undertaken and completed the WAACSP training and certification process with our training affiliates and have been awarded/obtained the WAACSP Basic Certification in Customer Service Skills.

Minimum academic qualification should be academic diploma from an institution of higher learning.

Requirements

- Minimum academic qualification is a diploma from an institution of higher learning.
- Initial certification cost of $30 is charged excluding the training fee by the training affiliate.
- Subsequent annual renewal fee of $25.

Benefits

- Membership Profile listing on WAACSP website with elevator pitch
- Access to WAACSP community and network
- Access to latest service Industry trends through WAACSP newsletters, blogposts, socials and events
- Access to organisations seeking customer service executives

2 - Professional Membership

Open to persons who are currently working in a customer service/interfacing role and already have a customer service training certificate from a recognized CS institute in country of membership.

- A training/workshop update certificate not later than 24months from month of application for membership.
- Minimum academic qualification of Bachelor’s degree from institution of higher learning.

Membership Fee: $70 initial membership fee with an annual renewal fee of $30. Benefits

- Professional Membership Listing on WAACSP website
- Access to WAACSP community and network
- Access to latest service Industry trends through WAACSP newsletters, blogposts, socials and events
- Opportunity to speak at WAACSP events

Application Procedure

- Applications are processed by WAACSP partner training organization from applicant's country of residence.
- Processing, verification and certification fee may not exceed $70 or it’s equivalent.

3 - Fellow WAACSP

- Minimum of 8 years with proven track record in customer service.- Minimum of 5 years in management/supervisory
- Have been in forefront of CS culture/policy formulation in place of employ.
- Proven Customer Service resource/training personnel with published/unpublished work(s) shaping the direction of customer experience in his/her community or circle of influence..

Membership Fee: $150 One off fee and not a renewable category.

Fellows are more of honorary membership, interested persons can apply, however the governing board will periodically nominate and call for nomination for deserving persons be evaluated on this category.

Benefits

- Membership Profile listing on WAACSP website
- Access to WAACSP community and network
- Access to latest service Industry trends through WAACSP newsletters, blogposts, socials and events
- Opportunity to mentor/coach upcoming service professionals
- Opportunity to speak at WAACSP events

Certification on offer:

- Basic certification in Customer Service Skills.
- Advanced Certification Customer Service Skills.

Start your journey to becoming a certified member of West Africa Association of Customer Service Professional.

The WAACSP Academy:

- Basic certification in Customer Service Skills.
- OFFLINE SCHOOL– Click to view our offline training partners in your home country.