The Nigeria Customer Service Index (NCSI) is a customer satisfaction survey platform that accepts and collates citizens’ feedback on the quality of service experiences they receive across various sectors and sub-sectors. The survey, which started in 2023, is now in its 2nd season. Click HERE to download the 2023 State of Customer Service Experience in Nigeria report.
 

As a significant change agent, the NCSI is a nationwide project covering 12 sectors and 21 sub-sectors for the 2024 season, with an estimated 100,000 survey submissions. To cover the nation and achieve this landmark, the NCSI leverages the concerted efforts of WAACSP Nigeria members, customer service professionals, and the citizenry, but most importantly, VOLUNTEERS. We invite you to join the volunteer network for this year’s index; the NCSI volunteer network remains the strongest link and backbone to help drive the index year after year.
 

A Volunteer’s Demand

The index demands the following from a volunteer:

• ⁠Canvassing publicity of the index.
• Canvassing (online & offline) for survey submissions.
• Educating citizens on the survey and how to complete it.
• Collaborating with the NCSI team, co-volunteers, assigned unit members, and your local network on publicity for the index.

While it’s an unpaid volunteering job, participants will benefit immensely from WAACSP for taking up this largely online volunteer work, which will last for 14-16 weeks.
 

Benefits of Being a Volunteer for the NCSI 2024 Volunteer Group:

• Receive a volunteer certificate at the end of your service.
• Obtain a STAR commendation letter personalized and signed by the WAACSP Board Chairperson, Yvonne Ohui MacCarthy.
• ⁠Enjoy one year of free WAACSP membership in the Certified or Professional members category, along with the numerous benefits the association offers.
• Receive a reference or attestation letter from WAACSP for any organization or institution in Nigeria or abroad.
• Gain recognition as a lifetime WAACSP volunteer and access the association's programs with at least a 30% discount for paid programs.
   

The NCSI team will train and equip all volunteers with the necessary tools and support for the program.

To sign up as a volunteer, click this

We look forward to your participation and in making the NCSI 2024 a resounding success.

Thank you!

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