Topics:

 

Call Centre Skills Management Training

Virtual Assistant Skills & Tools Training

 

This is the first of our bi-annual capacity-building programs. Every April and October (Customer Service Week), WAACSP organizes manpower development programs to introduce and update skills for professional growth.

 

Previous Workshops:

April 2024: Call Centre Skills Management Training

October 2024: Customer Service Week Capacity Development Training

 

Read about both capacity building trainings of last year; 

Call Centre SMT April 2024 

and 

Remote job skills October 2024 

 

What You’ll Gain:

✔ Stay updated with new trends, skills, and tools to enhance work performance.

✔ Earn a 2025 training/refresher certificate to boost job relevance and competitiveness.

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Workshop Details:

Call Centre Skills & Management Training

Date: April 25-26, 2025

Mode: Online

Time: 18:00 GMT each day

 

👥 For: 

• Call centre agents/representatives
• Telemarketers
• Receptionists
• Call/switch room operators
• Emergency call room officers
• Anyone handling calls as part of their job

 

Synopsis: This workshop focuses on call handling efficiency, average handling time (AHT), call turnaround time, and managing difficult calls. Sessions will be practical, including live demonstrations and real call analysis to help participants improve their skills.

 

Outcome: Participants will develop better listening, summarization, and resolution skills, enhancing both personal and company performance.

 

Fee: $5 (equivalent in your country)

Certification: Participants will receive a workshop certificate with a unique certificate number and a verification portal on the WAACSP website.

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Virtual Assistant Skills & Tools Workshop

Date: May 2-3, 2025

Mode: Online

Time: 18:00 GMT each day

 

👥 For:

• Virtual assistants
• Admin personnel & office managers
• Secretaries (corporate & personal)
• Receptionists & admin assistants

 

Synopsis: This workshop equips participants with modern VA tools, document management techniques, task scheduling, and remote work efficiency strategies. It also provides a platform to exchange insights and best practices.

 

Outcome: Participants will master new tools and applications to improve efficiency in office or remote work settings.

Fee: $5 (equivalent in your country)

Certification: Awarded upon completion of all assignments and tasks.

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Post-Workshop Benefits

✔ Exclusive WhatsApp group for participants seeking VA job opportunities.

✔ 15%-20% discount on the 1st Diet 2025 ECOWAS Professional Certification in Customer Service & Virtual Assistance.

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Workshop Fees & Payment Details

Fees:

• Call Centre SMT only: $5
• VA Skills & Tools Workshop only: $5
• Both workshops: $8                   

Affiliate payment details:

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Cameroon:

$5 - 2,500 CFA

 $8 - 4,000 CFA

Momo details:

No: 673524445

Network: MTN

Name: Ndoiwong Comfort

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Ghana:

$5 - GH₵ 77

$8 - GH₵ 120

Momo No: 0500720400

Network: Telecel 

Name: Frank Asiedu Trainings 

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Gambia:

$5 - GMD 350

$8 - GMD 560

Name: Dimbars Academy

Bank: GT bank

No: 0227187719

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Nigeria:

$5 - ₦7,500 

 $8 - ₦ 12,000 

EmployMe E-Learning

Bank: Access bank

NO: 0106070151

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CFA zone (Benin Rep & Togo)

$5 - 2500 CFA

$8 - 4000 CFA 

MoMo details:

Network:  MTN

No: 02290190007233 

Robert O.

 

🔗 After payment upload your proof of payment Here

 

 Use Your WAACSP Service Points:

You can now use your WAACSP service points for this program. Email waacsp.ecowas@gmail.com for SP confirmation and guidance.

 

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