Date: October 31 - November 9, 2024
 

The wait is over! The second diet for 2024 ECOWAS Professional Certification in Customer Service (Basic) by WAACSP will take place from October 31 to November 9. The BCCS is Africa’s most widely accredited and globally recognized certification in customer service.

 

Why Choose BCCS?
This certification is increasingly recognized across Africa, the UK, Canada, and Australia, and is valued in various customer service roles, including:
 

• ⁠Front Desk
• Office Administration
• Call Centre Quality Assurance
• Client Management/Experience
• Online/Offline Customer Support
• Product Marketing/Management
• Administration
• Sales & Marketing

Read testimonials from previous diets
More feedback

New Additions for the 2nd diet 2024:
We are excited to introduce new modules on:

• CRM Training
• Virtual Assistant Essentials

as online CS jobs across Africa and beyond grows, the faculty and association in giving participants more opportunities is now adding VA essentials to this 2nd diet.

Recent Statistics:

• Over 12,056 participants since 2017
• ⁠9,711 successful candidates
• ⁠Employment engagement rate of over 71%
• 3 in 5 participants are employed before starting the program
• ⁠Participation from outside West Africa is increasing
• ⁠Partnerships with 19 organizations for top-performing participants

Program Overview:
The BCCS consists of a 6-module introductory course covering:

• ⁠Fundamentals of customer service
• Complaints handling
• ⁠Service touchpoints
• ⁠Responding to different customer types
• ⁠Practical training on Customer Relationship Management (CRM) tools
• ⁠Virtual Assistant essentials

Program Schedule:

• Registration Opens: September 20, 2024
• Application deadline: closes Nov 5th for the second stream class of Nov 7-9

Class Sessions:

•   Stream 1: October 31 - November 2
•   Stream 2: November 7 - 9
   
• Exam Portal Opens: November 10, 2024
• ⁠Exam Portal Closes: November 22, 2024
• ⁠Results Released: December 10, 2024
• ⁠Certificate Available: December 20 (e-copy),
• ⁠⁠January 10, 2025 (hard copy)

Fees:

• Course Fee: $30
  (Local currency equivalents)
  - Ghana: GH₵450
  - Gambia: 2,000 GMD
  - Nigeria: ₦45,000
  - Cameroon: 15,000 CFA

Registration Process:
1.⁠ ⁠Pay the course fee through designated affiliates in your country by clicking this LINK

or

the association’s GTCO West Africa bank detail:

Name: West Africa Ass of Customer SP
Bank: GTCO
Acc Nos: 0610151960

2.⁠ ⁠Upload your payment transaction screenshot and complete your registration via this LINK
(Input pop link).

3.⁠ ⁠Receive confirmation, login details, and access to the Learning Management System (LMS) to take the program pre test and download your study materials.

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