Announcement: 2nd diet membership certification and 2019/20 induction schedule


Announcement: 2nd diet membership certification and 2019/20 induction schedule

The governing board of the West Africa Association of Customer Service Professionals is pleased to announce the program of events to end the service year 2020 and the inaugural induction of members from the 2019/2020 session.

The schedule starts with the 2nd diet 2020 Professional certification program in October culminating with the 2019/2020 combined members induction ceremony in January 2021.

The certification program as it was with the 1st diet in June will hold ONLINE with only Ghana and Nigeria approved to conduct the exercise.  Nigeria will host prospective service professionals between October 22nd - 24th, while Ghana edition will hold 29th -31st October, 2020.

Despite a highly successful online 1st diet in June ( read participants' feedback HERE)

WAACSP alongside it training partners have improved upon the online training delivery and will introduce added features to improve online learning experience thereby aggregating professionals output at the end of the program. The three (3) new features added to this diet include;

1- Introduction of pre training 5 module tests with a view to synthesize same module post training to evaluate participants pre to post program sequence.

2- Introduction of full faculty of WAACSP accredited examiners saddled with assessing participant independent of facilitators thereby eliminating biased overall certification  assessment and compilation.

3- Deploying of the 3 R’s in post certification arbitration. Review, Resit and or Re-certify.  This opens a window for resolution of results should there be need.



The board has tentatively fixed January 23, 2021 as date for the 2019/2020 combined induction ceremony, the pandemic and attendant congregating restrictions have seen the 2019 cohorts being unable to have their formal induction, as a result, it will be a combined with all certified members of the two diets of 2020.
Overall, over 200 certified CS professionals will be inducted.

Details and timeline for the induction will be released in due course. The induction will also include other categories of WAACSP membership; professional members and fellows of the association.

If you are already a formally trained practicing customer service personnel in any capacity and wish to join the WAACSP membership on the professional membership platform, click HERE for details.

Membership application on the fellows category are also open, find criteria and details HERE

Read members testimonial HERE

Calendar of events

Sept. 1 -  entry opens for 2nd diet certification

Oct. 16 - Entry closes.

Oct. 22-24 - Nigeria edition

Oct. 29-31 - Ghana edition

Nov. 8 - Results released

Nov. 10-14 - result arbitration, review and resit window.

Nov. 23 - WAACSP registration, certification and membership profile upload commences.

Dec. 5 - induction process commences.

Jan. 5, 2021 - Induction registration for members closes.

Jan. 18-23, 2021 - Induction week - includes 1st quarter seminar, launch of Nigeria customer service index,  announcement of patrons and fellows

Jan 21 - Ghana Customer Service index awards for 2020.
Jan 23- Induction Ceremony

Click on your country of preferred training to obtain participation details: