In commemoration of the 2023 Customer Service Week, WAACSP WTN 2023 Cohort is thrilled to present a remarkable opportunity designed exclusively for professionals, business owners, and organizations in West Africa:
Free Practical Workshop on The Usage of Customer Relationship Management (CRM) Tool.
Are you prepared to elevate your customer interactions to unprecedented heights?
Join us on a captivating journey into the realm of Customer Relationship Management, as we unravel the secrets to forging lasting connections with Customers. Don't miss out on this golden opportunity to revolutionize your customer service strategy!
Date: October 13 & 14
Time: Friday, 13
7 PM to 9 PM | Saturday 14th, 10 AM to 12 Noon
Venue: Online via Zoom.
Attendance: Free Entry
What's in Store for You at this Workshop?:
- Master the fundamentals of CRM and understand its transformative impact on businesses.
-Explore the remarkable features that can turbocharge your customer interactions.
-Unveil the hidden benefits of effective CRM tool implementation from skyrocketing customer satisfaction to bolstering your bottom line
All of these and more in celebration of the 2023 Customer Service Week, with the theme "Team Service!" – Let's come together to build a stronger, customer-focused community!
Attendance might be free but you are required to register to secure your spot. Simply Click Here
and embark on a journey towards unparalleled customer-centric excellence.
Note that only a limited number will be admitted for maximum learning impact, so REGISTER NOW!!
Here is something to think about:
"Successful CRM is about competing in the relationship dimension. Not as an alternative to having a competitive product or reasonable price- but as a differentiator. If your competitors are doing the same thing, you are (as they generally are), product and price won’t give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company" - Bob Thompson
The CSW 2023 training workshop is organized by the WAACSP and the WAACSP Trainers Network (the education/learning arm of the association). The lecture, content, training delivery etc will be delivered by the recently certified customer service trainers from the 2023 WAACSP CS certified trainers program, see and read more about the 2023 Co hort HERE.