The CX Leadership Masterclass
This October in Accra: The CX Leadership Masterclass Every Bold Leader Has Been Waiting For
Ghana’s customer experience revolution is not a future idea. It is happening now. The question is: will you be leading it, or watching it unfold from the sidelines?
From October 14 to 16, a select group of business leaders and decision-makers will gather at Tang Palace Hotel in Accra. This will not be another talkshop or motivational retreat. This is a high-impact, strategy-focused experience that will shift how you lead, serve, and grow.
Introducing the CX Leadership Masterclass, hosted by the Institute of Customer Service Professionals (ICSP) and led by Yvonne Ohui MacCarthy, one of Africa’s most respected voices in customer experience transformation. This event is crafted for CEOs, HR leaders, customer service heads, and business owners who are tired of guesswork and ready for growth.
What Makes This Masterclass Different?
Practical. Focused. Actionable. You will not be taking notes for someday. You will be building your organization’s next steps right there in the room.
Real Ghanaian Data
You will gain exclusive access to insights from the Ghana Customer Service Index. This means you will be working with real performance metrics, market-specific trends, and targeted strategies that speak directly to your environment.
Not Just Networking, Strategic Alignment
You will sit with leaders across industries who are facing the same challenges. And more importantly, finding new ways to solve them.
Contextualized for Ghana
This is not repackaged material from abroad. It is custom-designed to reflect Ghana’s business realities, customer behavior, and employee dynamics.
Topics That Will Reshape Your Leadership
- Developing a truly customer-focused leadership mindset
- Leading meaningful culture change in customer service
- Making strategic, data-led decisions
- Hiring and training for customer-centric performance
- Building emotionally intelligent teams
- Empowering staff to deliver outstanding service
- Creating a service blueprint tailored to your organization
- Understanding what really motivates the Ghanaian employee
What Your Registration Includes
- Full training resources and blueprints
- Breakfast, lunch, and refreshments provided each day
- Certificate of completion
- Access to post-event resources and support
- 20 percent discount on any team training booked in 2025
Who This Event Is For
This masterclass is not for spectators. It is for builders. For leaders who want to move the needle in customer experience and are willing to put in the work. The event is capped intentionally to maintain intimacy and ensure deep engagement.
It only happens once a year.
Registration Details
Click HERE to register
Early bird registration ends on 30 August 2025.
Venue: Tang Palace Hotel, Accra
To reserve your seat or inquire further:
Call or WhatsApp: 0543019186
Email: info@icspghana.com
Visit: www.icspghana.com
Final Word
Your customers are changing. Your team is ready. The only thing left is your decision to lead differently.
We are ready to walk the journey with you.
See you at the CX Leadership Masterclass.
Write for WAACSP
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