Hello there!

Are you aware that what is not understood cannot be interpreted correctly? And that what is not properly listened to cannot even be understood in the first place?

Do you also agree that your business will thrive with high quality customer service to retain customers and also strengthen your business and brand?

If you answered “yes” to those questions then you will agree that listening is a very important skill for every human being especially a Customer Service personnel. Indeed, a key skill in the field of Customer Service is not just listening but effective listening.

Effective listening is the only means to truly understanding the needs of your customers so you can meet and even exceed their expectations in a bid to keep them coming back.

This is why the West Africa Association of Customer Service Professionals (WAACSP) is organising a FREE training titled, “Active Listening: A Key Work Skill A Customer Service Professional Should Possess” on 14-15 October 2022 as part of its activities to celebrate the 2022 Customer Service Week. Eligible participants will be issued certificates upon successful completion of the training.

Attendance might be FREE but spaces are limited so click HERE to reserve your seat now!