It was indeed a February with a LEAP!

The proverbial month of love may have come and gone but the memories of it for the WAACSP community still lingers and may linger for a longgggg tine!!!!.

Traditionally, Feb is the start of our service year and we indeed kicked off in style:

‘Managing your mental health as a customer service professional’ was a webinar and a half..

• Two speakers.
• Three days

and tons of questions asked by participants.

Then came the double header physical event in Lagos Nigeria.

The Nigeria Customer Service Index ‘state of customer service report 2023’ official presentation.
Airport Hotel, Ikeja, Lagos - Nigeria, 21st of February 2024.

and …

The 17th edition of the CX Transformation Summit Marriot Hotels, Ikeja - Lagos Nigeria: 22nd February 2024.

Both events saw the gathering of WAACSP leaders and the CS/CX community in Nigeria with exciting discuss, insightful data and reports capped with a projective look to the future as we think customers and how to better serve them.

If you missed any of the events inperson or on the live feeds, not to worry, we’ve got it captured for the archives.

Download the NCSI 2023 report, goodwill message and commendation speech via this LINK

View images from the NCSI report via this LINK

The CX summit had WAACSP senior members lead the way across all the tables of the event and as the official association partner of the summit, had the largest number of resource persons and attendees.

Relieve images from the 17th CX Summit HERE

It was sure a busy and eventful February and February of such only comes once in four years hence leap years are special!

Let’s cruise onto an eventful next ten months

Thanks!!!

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