The West Africa Association of Customer Service Professionals join all stakeholders today 1st of January, 2021 as the African Continental Free Trade Area (ACFTA) formally kicks off in the continent. It’s been a long time coming, kudos to the African Union, various heads of government, and economies of signatory countries for birthing what will be perhaps the largest trade liberalization agreement amongst countries in the world.

The ACFTA allows for free movement of goods and services within Africa.

The pact aims to boost intra-African trade by making Africa a single market of 1.2 billion people and a cumulative GDP of over $3.4 trillion. The UN Economic Commission for Africa (UNECA) estimates that the implementation of the agreement could increase intra-African trade by 52% by 2022 (compared with trade levels in 2010) and double the share of intra-African trade (currently around 13% of Africa’s exports) by the start of the next decade’ *
(Stats via infomineo.com)

For African businesses and entrepreneurs, it portends a promising outlook and potentially becomes an ‘open market’ for all.

Key benefits include;

- Improving the intra-African trade landscape and export structure;

- Creating a sound global economic impact;

- Developing better policy frameworks;

How will ACFTA benefit WAACSP?

As a regional body, WAACSP and its members will look forward to ACFTA with great optimism as it opens up the engagement market for recruiting across borders. With the movement of goods comes along services and in the service value-chain, personnel is needed to accentuate these.

In a recent outpost, the chairperson of WAACSP Yvonne MacCarthy reckoned the AFCTA concept will aid demand for service professionals, especially with technology in the driving force of today’s business environment and human development. “ACFTA will open up frontiers for human capacity development, demand for hands-on service professionals with the use of technology, and expect more engagement remotely using the IT,” said Ms. MacCarthy.

If the numbers and projections are anything to go by, expect WAACSP members to be a part of the estimated GDP growth of $3.4 trillion and share in the 52% trade rate by the end of next year.

WAACSP has positioned its members for fast-tracked engagement with the certified members' engagement portal. Click HERE to see profiles of service professionals profiled on our recruitment page.

The portal offers fast-tracked recruitment of trained and certified professionals who have the capability to plug in within a limited time frame. Profiled members cut across various sectors which include telecoms, admin, ICT, healthcare, etc. These professionals come with various years of experience and can work anywhere.

With ACFTA now on stream, we expect the engagement of service professionals, good and qualitative service delivery, consumer engagement, and education, which improves the production and goods utilization.

ACFTA will open up Africa, WAACSP is keying in and can offer its services in the ECOWAS sub-region and Africa as a whole.

Click HERE to visit all listed certified professionals and member of waacsp

Welcome Africa!

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