English Language, Pidgin    Nigeria    Banking    Customer Service Officer (Admin)

Chinyere Freda Ifeze is a Certified Customer Experience Expert | Trainer & Coach With over 8 years of experience in the customer service industry, I have honed my ability to transform customer interactions into lasting positive relationships. I am passionate about delivering exceptional customer experiences and have developed a comprehensive understanding of customer behavior, communication strategies, and conflict resolution. My career journey led me to pursue specialized training as a certified Customer Service Trainer and Coach, where I gained the skills to effectively mentor and guide teams to elevate their customer service performance. I completed an advanced training program at [WAACSP], which deepened my expertise in adult learning principles, coaching methodologies, and leadership techniques. In my role as a Customer Experience Professional, I have successfully led teams, implemented best practices, and created customer-centric strategies that drive satisfaction and loyalty. As a Trainer and Coach, I focus on empowering teams to provide world-class service, build rapport with customers, and solve problems efficiently. My approach integrates both foundational knowledge and hands-on experience to help individuals and organizations achieve their full potential in customer service excellence. I am committed to continuous learning and improvement, and I am excited to share my insights and expertise to support organizations in building strong customer relationships and fostering a culture of excellence.