English    Nigeria    Administrator    Client relationship officer (Admin)

A seasoned Customer Success Manager and Administrative Manager with over eight years of experience in diverse roles. Proven track record of increasing customer retention and revenue, reducing customer complaints, and improving service quality. Holder of an HND in Hospitality Management and several certifications in customer service, operations management, and project management. Fluent in Yoruba and English with excellent communication skills. Proficient in Microsoft Suite with strong analytical, organizational, and time management skills. Experienced in providing remote service support, ensuring seamless customer experiences across various platforms