WAACSP 2026 Service Year Webinar
Step Up… Stay Relevant
The West Africa Association of Customer Service Professionals (WAACSP) is pleased to announce the official commencement of the 2026 WAACSP Service Year with a strategic and insight-driven webinar designed to position customer service professionals for relevance, leadership, and measurable impact.
As the customer service profession continues to evolve across West Africa and globally, WAACSP remains committed to advancing professional standards, capacity development, and industry excellence. The 2026 Service Year Webinar sets the direction for the year ahead and reinforces the Association’s mandate to strengthen service culture across organizations and sectors.
Theme: Step Up… Stay Relevant
The 2026 theme, “Step Up… Stay Relevant,” underscores the urgency for professionals to elevate competence, embrace innovation, and align with emerging customer experience trends.
In a dynamic business environment shaped by digital transformation, shifting consumer expectations, and competitive markets, staying relevant is no longer optional, it is essential.
Webinar Focus Areas (Sub-Themes)
1. The Year in Prospect
An executive outlook on the customer service landscape in 2026, highlighting emerging trends, professional opportunities, and strategic industry priorities within West Africa and beyond.
2. Outlook of 2026 Programs
A comprehensive presentation of WAACSP’s 2026 programs, professional development initiatives, certification pathways, and member engagement activities, outlining how the Association will continue to support career growth and service excellence.
Featured Speakers
Welcome Address
Mrs. Sola Salako-Ajulo
Patron, WAACSP
LinkedIn Profile
Mrs. Salako-Ajulo will deliver the opening address, providing strategic insights on leadership, institutional growth, and the role of professional associations in shaping service excellence across the region.
Guest Speaker
Itunu Awogboro, MBA, FWAACSP, FIMC, CMC, ANIPR
Fellow, WAACSP
LinkedIn Profile
A respected industry professional and WAACSP Fellow, Itunu Awogboro will share thought leadership insights on maintaining professional relevance, strengthening service delivery systems, and driving sustainable customer experience impact.
Event Details
Date: Saturday, February 21, 2026
Time:
• 7:00 PM (Nigeria)
• 6:00 PM (Ghana)
Platform: Zoom
Registration
Participation is open to all customer service professionals and stakeholders across West Africa.
Participants are encouraged to register early to secure participation.
Registration Link
Attendance is FREE.
Service Points
This webinar qualifies as a 2 Service Points Event, contributing to members’ annual professional development and compliance requirements under WAACSP guidelines.
Why Attend the WAACSP 2026 Service Year Webinar?
Gain strategic insight into the 2026 customer service outlook
Understand WAACSP’s professional development roadmap
Align your career with industry best practices
Earn 2 official WAACSP service points
Network with leading customer service professionals across West Africa
Write for WAACSP
