As part of the 2026 service year, the West Africa Association of Customer Service Professionals (WAACSP) will be rolling out a mix of professional certification programs, trainer development initiatives, capacity-building workshops, and thought-leadership webinars designed to strengthen skills, standards, leadership capacity, and employability across the customer service and virtual assistance ecosystem in West Africa and beyond.

Below is a snapshot of confirmed and upcoming programs.

PROFESSIONAL CERTIFICATION & TRAINER PROGRAMS

• ECOWAS CS & VA Professional Certification (OFF-DIET)

February – March 2026

This Off-Diet edition provides an opportunity for individuals who missed the last diet or need to recertify to obtain the ECOWAS-recognised Customer Service and Virtual Assistant professional certification without waiting for the main service-year diets.

Program fee: As published for the Off-Diet edition.

For full details and registration, the program post is already live — click here to read about it:

 

• WAACSP Train-the-Trainers (TTT) Program – 2026 Cohort

February – May 2026

This program prepares experienced professionals to deliver WAACSP-aligned training, uphold certification standards, and support the association’s growing training and accreditation ecosystem across the region.

For full details and registration, the program post is already live — click here to read about it:

 

• Calls / Virtual Assistance (VA) Skills Workshop

April 2026

A practical, hands-on workshop designed to update participants on current call-centre operations and modern Virtual Assistant (VA) skills, tools, platforms, and industry best practices.

The workshop focuses on:

New-age call handling and customer interaction techniques

Virtual assistance tools, workflows, and productivity systems

Emerging industry standards, expectations, and know-how

 

This workshop is ideal for professionals seeking to remain competitive, workplace-ready, and aligned with evolving industry demands. (Registration details to be announced.)

 

• 1st Diet – ECOWAS CS & VA Professional Certification

May – July 2026

The first main certification diet of the 2026 service year, delivering structured training and certification in Customer Service, Virtual Assistance, CRM, and service professionalism.(Registration details to be announced.)

 

• Advanced Certification in Customer Experience & Relationship Management (ACCERM)

July – September 2026

ACCERM is a mid- to senior-level Customer Experience (CX) management and leadership certification program designed for customer service professionals with a minimum of four (4) years industry experience.

The program is targeted at professionals seeking to climb the career ladder from team lead and supervisory roles into senior management, head of department, and CX leadership positions.

 

Simply put:

ACCERM transitions experienced customer service professionals into management and leadership roles in Customer Experience.

 

At the end of the program:

Successful participants are accredited under the WTN framework as Certified Customer Service Coaches, Trainers, and Consultants, licensed to offer these professional services across the region and beyond. (Registration details to be announced.)

 

• 2nd Diet – ECOWAS CS & VA Professional Certification

October – November 2026

The second and final certification diet of the 2026 service year for Customer Service and Virtual Assistant professionals. (Registration details to be announced.)

 

• NEW CAPACITY-BUILDING CERTIFICATION PROGRAMS (2026)

(Dates to be confirmed)

As part of WAACSP’s expansion into future-focused and complementary skills, new capacity-building certification programs will be introduced in:

Data Analysis / Data Analytics

Artificial Intelligence (AI)

These programs are designed to enhance professional effectiveness across customer service, virtual assistance, operations, and support roles.

 

• WEBINARS & THOUGHT-LEADERSHIP SERIES (2026)

Opening of the 2026 WAACSP Service Year

February 20, 2026

 

1st Fireside Chat Series with WAACSP Fellows

Guest: Mr. Afolabi Bello

April 2026

 

2nd Fireside Chat Series with WAACSP Fellows

Guest: Itunu Arowobona

Date to be announced

 

Customer Service Week 2026

October 10, 2026

 

3rd Fireside Chat Series with WAACSP Fellow

Theme: Outlook of WAACSP Certification Programs for 2026

End of 2026 Service Year

 

• INTEREST & NOTIFICATION FORM

WAACSP 2026 Programs – Expression of Interest

Program Interest Form: Click here to express interest.

 

 

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