Becoming a member of WAACSP has been one of the most defining and rewarding decisions of my professional journey. It all began with the Basic Certification in Customer Service, which I passed beautifully. That first step didn’t just give me a certificate — it awakened a passion for service, excellence, and human connection. I knew then that this was the path I wanted to keep walking. Fueled by that desire to grow, I enrolled in the WAACSP Trainers Network(WTN). But the first time, I didn’t pass. It hurt, but giving up wasn’t an option. There was something about WAACSP that made me stay. The learning environment was different — the facilitators didn’t just teach; they connected. They didn’t look at your level or background; they walked with you, treated you like a friend, and made sure you felt seen and supported. So I stayed back, kept learning, and growing. When I finally earned my Trainers Network certification, it wasn’t just a certificate — it was a victory. A reminder that resilience and the right environment can bring out the best in you. I didn’t stop there. I went on to pursue the Advanced Certification in Customer Experience and Relationship Management (ACCERM), deepening my expertise. Today, I’m proud to stand as a Certified Trainer under WAACSP. This journey is proof that growth, perseverance, and the right community can transform your story.

This is more like an appreciation post than a commentary..For someone who has worked in hospitality industry for close to four years, I used to think that I have known all it takes to be customer service friendly/oriented but this program was an eye opener for me to learn basic customer service related skills that we tend to overlook and apply them in my daily interactions with not only clients but my colleagues at my workplace. The facilitators were friendly and very well informed about top notch customer service skills, the materials are also easy to access and understand. I appreciate the WASSCP and every other person involved in this program for this opportunity. Overall, I can say it was a money well spent and I was certified btw!😊

I would summarize my experience as Excellent. The class was very insightful and our Tutors were the best, the class was very interactive that i forgot it's online. The class helped my thinking, how to handle clients and taught me to be happy always, that way, i extend same happy energy to customers which will in turn convert to sales, make customers have trust in me and my product which brings more referral. A happy customer will be happy to refer you someone else. The class has helped me control my temper as i no longer respond to irate customers in the same energy or totally ignoring their complaint. Thank you WAASCP. I really enjoyed this program.

It all happened after receiving a mail about Customer service program. Though I am new in the field, I thought it would be a wise decision to go for it. With the 75-point requirement for getting the certificate, I took it up as a challenge to go for it. The program is an eye opener for me as being a customer service representative is demanding and most importantly, it can also be used in our daily life activities. I am indeed blessed and privileged to be a part of this class, with the wonderful and well-grounded facilitators, I am humbled to be a part of this class. Thank you! Thank you!! Thank you!!!

When I registered, I thought it'll be the usual shallow training obtainable these days So you can imagine my shock/excitement on how indepth the classroom sessions were The intentionality in the entire curriculum and the intensity of the whole exercise. Safe to say, I was beyond impressed by the caliber of facilitators we had. I would recommend this training 10 times over, for anyone committed to learning and looking forward to self improvement. I have zero regrets!

First of all I want to say a big thank you to KRS for his aimless contribution towards the success of the Trainning and to all protocols as well . I was totally devastated when I saw my result . Despite not been notified as per when lectures has started , I was not added late to the Whatapp group , I submitted my exam assignment as instructed , I made sure all replayed videos sent by krs via Whatapp was rewatched by self in other to catch up with the class . I also took part in the role play as well , I have concrete evidences to back this up . Time , energy has been spent likewise a lot has been learnt ( despite rigorous work schedules).All I ask is a second rethought in reviewing my results . Thanks for your understanding , looking forward to a positive feedback .

It was a great and knowledge-packed experience during the programme. Our facilitators were outstanding and reachable. My understanding about the roles of a customer service representative has greatly improved, and I feel so excited and ready to apply my knowledge into my new role. WAACSP is a place to start and go to.

I recently completed the customer service representative course offered by the West Africa Association of Customer Service Professionals, and I am thrilled with the knowledge and skills I gained throughout the program. The course was well-structured and covered a wide range of topics, from communication and problem-solving to conflict resolution and customer satisfaction. The instructors were knowledgeable and passionate about the subject matter, and they went the extra mile to ensure that we understood the concepts and could apply them to real-life situations. One of the things I appreciated most about the course was the practical exercises and case studies we worked through. These helped me to apply the theoretical knowledge I had gained and gave me the confidence to handle difficult situations with customers. The support provided by the organization throughout the program was also exceptional. They were always available to answer questions and provide additional resources to help us succeed. Overall, I would highly recommend this course to anyone looking to improve their customer service skills. It has not only helped me to excel in my current role, but it has also provided me with valuable skills that I can apply in any future roles I take on. Thank you, West Africa Association of Customer Service Professionals, for a fantastic program!

The whole aspect/topics were just great! I found it all to be just right. I am more confident in the way I would take phone calls with angry clients with this course… In general the course was great and we were kept involved...The things I like most about the programme was the very thorough and clear format along with role play through video critique... Thank you for this great opportunity!

I am delighted to provide a testimonial for the call center training program I recently completed with WAACSP. This training has been an incredibly valuable experience that has equipped me with essential skills and knowledge to excel in the field of customer service. The training program was comprehensive and well-structured, covering a wide range of topics including effective communication, active listening, problem-solving, and conflict resolution. The trainers were highly knowledgeable and experienced, providing clear explanations and practical examples that helped me grasp the concepts easily. One aspect that stood out during the training was the emphasis on empathy and customer-centricity. I learned how to put myself in the shoes of the customer, understand their needs, and provide empathetic and personalized solutions. The trainers also simulated real-life scenarios, allowing us to practice our skills in a supportive environment. Furthermore, the training program incorporated interactive sessions and role-playing exercises, which enhanced my confidence in handling customer interactions. The trainers provided constructive feedback and guidance throughout the process. I also appreciated the inclusion of modules on technology and systems used in call centers Additionally, the training program emphasized the importance of teamwork and collaboration. I am grateful for the knowledge, skills, and support I received during this training, and I am confident that it has equipped me to provide outstanding service. I highly recommend this call center training program with WAACSP to anyone seeking to enhance their customer service skills and embark on a rewarding career in this field. ABIDDE ESTHER OYIENADE

I am grateful for the opportunity to be part of this program and the certificate. Thank you

Attending the training had made me have a better understanding on telesales and telemarketing.

Today's business failure not been traced to bad products but poor service delivery. My experience based on what has been taught so far,proves there is hope for business owners and customer service agent can do more to increase profitability, Weldone to the team who deemed fit to allow us do this course without a dime.

First, I would like to say thank you for the opportunity to be part of the training. Also, I would like to say well done, the training was top-notched, and it was very educating and eye-opener, and I had the privilege of learning the fundamentals of customer service and call centre.

The teaching and training was awesome,superb,educative and interesting...I really appreciate the organization for the training because it has helped advanced me in the ways and methods of attending and treating my customers.

Good evening , My name is Nnenna Igboko, Firstly, I will like to use this medium to say thank you to WACS for bringing this great and valuable training to us at zero cost. I got to know about this program online through Ms Chinwe Uba . It was indeed very loaded and also gave a me a great insight into Customer care service , I have really learnt alot, and I am very greatful to the organizers. The time spent was really worth it. Thank you all.

Thank you for your impact on us throughout the training. You did excellent work at the training.

WAACSP has shown consistent dedication to fostering growth within the CS career field. Easy and accessible website with a variety of different trainings and pocket friendly. Efficient organisation of seminars and training with helpful materials on the subject. It's an absolutely fantastic initiative and execution as I was privileged to enjoy. Can only get better, I want to say thank you WAACSP

WAACSP had changed my life alot within the fee times we met and it's been an awesome educating Great experience I must've missed this opportunity but thank God the my made it free a course that could be off thousands free like that , they've done wonderfully well . Thank you so much WAACSP

WAACSP has help built my confidence as a customer service representative. I have been opportune to participate in their free courses and certification programs twice now and it's always a great and educative sessions. WAACSP has also strengthen my career path as a customer service representative.

I loved everything about the program /training and I must say thank you so much, I learnt a lot, I have always be looking for an niche like this. I'm glad I took part in this.

The WAACSP training is exceptionally great, attending this training has help boost my confidence as a Telesales agent in my current place of work and now I can proudly apply for a customer service representative anywhere

The course I took with WAACSP was an impactful one. I learnt so many things, ranging from my approach and attitude to clients and how to handle clients. Taking the course wasn't a waste of time and resources, I got value.

After my Training session with WAACSP ,I have made a big progress in my field of work as a Provider Relationship Manager and a case Manager too. My interactions with clients/enrollees and providers on how to resolve issues on phone calls has changed.. I am now a good active Listening and I have been more professional in solving their problems with regards to accuracy and on time. I have been able to manage difficult enrollees and providers when a care is been denied or during a case Audit with a provider. I have also learnt how to use call script and also hopefully to work with My office Call Centre one day and demonstrate first hand experience as taught by WAACSP. I also understood that Attitude is the key to success and to have a good performance appraisal in an organisation. I have also try using emotional intelligence (Empathy) when interacting with enrollee/Clients when resolving an issue. After the training,I also understood that Feedback is one of the key things in resolution. Finally,My encounter with WAACSP is one and the best experience I have had in my career as a customer care officer for the 5years . Thanks and God bless WAACSP

The training was very impacting and comprehensive too, the training open me for a better way of reacting to customers and an additional skills to my resume.the training help me to improve my attitude, as is the most important attribute any call service centre agent could have. The WAACSP training has given the opportunity to look forward in having a career in call service centre. I was glad to be a part of the WAACSP programme.

It is a good program to embark on.

The WAACSP training was so insightful and educating. Taking the test also helped me see my areas of strength and further helped my understanding of being a Customer Service Representative. I'm excited I got to attend.

The certification course was quite a fruitful, enlightening and impactful experience. I now definitely know more about customer service and I'm now in awe of the course in its ebtirety.

I am grateful for coming across WAASCP. I have learnt essential skills needed as A call center agent in the just concluded skill management training in call Center. I would say it made a huge impact in tha value I create to my customers and everyone I interact with. I look forward to achieving my desired goals as customer service rep through WAASCP programs. Thank you💃

The call center skill management training was superb,thanks to the facilitators that made each sessions interactive and intresting. I have gained so much knowledge on how to handle different customers professionally and i am so putting them to practice... long live WAACSP

The experience I had while learning about call center agents and customer service agent was very splendid and very insightful . I learnt how to respond and pay attention to details during a conversation with a customer and also how to treat an angry customer

My training with WAACSP was enlightening and informative. Now I can adequately serve customers professionally and help them out effectively. Thanks WAACSP for this opportunity....

Thanks for your kind consideration

The training was an amazing experience for me. The facilitator was on point and delivery was topnotch. While the certification has open new opportunities for me, I see myself scaling new height.

My experience with WAACSP was an eye-opening one because there were a lot of things I thought I was doing right which turned out to be wrong. This training has made me to be on my toes and it has also helped me identify key areas in my career that need improvement. Finally and most importantly, this training is an excellent avenue for networking with interesting personalities.

I have been involved in Online Customer Service Delivery for a little while now satisfying customers' needs via phone. However, with my encounter with this training, I can now do more in customer service across all sectors and mediums of service delivery either via shop or online. It was an interactive training session delivered online due to the COVID-19 pandemic. The trainers are well seasoned and vast in customer service training with practical examples shared during the training. This program opened my eyes to better approaches to ensuring excellent customer service is served to consumers of your product and services. All of the instructors in the program play a significant role in my positive experience and outcome from the program. It is almost as if they are an ecosystem, where everyone has their own niche. Each instructor added a unique spin to the program and combined together as one reckoning force. This certification has added color to my present career profile both as a person and professionally. I duly recommend this program for anyone who is looking to kick start or re-jiggle his/her career in customer service. With WAACSP's vision and approach to customer service ethics, I see a better future for customer service professionals in the space of service delivery with a due premium placed on us all.

WAACSP curriculum is deep and very practicable and realistic in our ever evolving world. Am so glad to be trained via this body. Its second to none in all the trainings on customer service I ever received. Thank you greatly for this platform. I have a wholesome experience with WAACSP and am well seasoned and making a difference in my space and sphere.

Getting Certified in Customer Service Management is a goal that I have ticked. Thanks to @waacsp for the great opportunity. I can boldly handle any type of customer, and as a Customer Service Representative, I now fully understand that customer's satisfaction is key to every business.

I found the course very useful and insightful and will be able to put some of it into practice. An excellent training with great content. Remarkable training skills from Yvonne. Took our answers seriously, never dismissed them as wrong, emphasized good answers and provided useful scenarios.

WAACSP has come to stay. Training and nurturing customer care professionals in the subregion will become a pillar and great push for customers and businesses since it can only help goods and services to be tailored towards customer satisfaction. This will go a long way to create a conducive environment for doing business with individuals and companies. Moreover making customer care a profession will provide a platform for customer service professionals to be respected hence providing an incentive for its practitioners to give out the best for the sustainability of a great number of business in West Saharan Africa.