First, I would like to say thank you for the opportunity to be part of the training. Also, I would like to say well done, the training was top-notched, and it was very educating and eye-opener, and I had the privilege of learning the fundamentals of customer service and call centre.
Today's business failure not been traced to bad products but poor service delivery. My experience based on what has been taught so far,proves there is hope for business owners and customer service agent can do more to increase profitability, Weldone to the team who deemed fit to allow us do this course without a dime.
Attending the training had made me have a better understanding on telesales and telemarketing.
I am grateful for the opportunity to be part of this program and the certificate. Thank you
I am delighted to provide a testimonial for the call center training program I recently completed with WAACSP. This training has been an incredibly valuable experience that has equipped me with essential skills and knowledge to excel in the field of customer service. The training program was comprehensive and well-structured, covering a wide range of topics including effective communication, active listening, problem-solving, and conflict resolution. The trainers were highly knowledgeable and experienced, providing clear explanations and practical examples that helped me grasp the concepts easily. One aspect that stood out during the training was the emphasis on empathy and customer-centricity. I learned how to put myself in the shoes of the customer, understand their needs, and provide empathetic and personalized solutions. The trainers also simulated real-life scenarios, allowing us to practice our skills in a supportive environment. Furthermore, the training program incorporated interactive sessions and role-playing exercises, which enhanced my confidence in handling customer interactions. The trainers provided constructive feedback and guidance throughout the process. I also appreciated the inclusion of modules on technology and systems used in call centers Additionally, the training program emphasized the importance of teamwork and collaboration. I am grateful for the knowledge, skills, and support I received during this training, and I am confident that it has equipped me to provide outstanding service. I highly recommend this call center training program with WAACSP to anyone seeking to enhance their customer service skills and embark on a rewarding career in this field. ABIDDE ESTHER OYIENADE
The whole aspect/topics were just great! I found it all to be just right. I am more confident in the way I would take phone calls with angry clients with this course… In general the course was great and we were kept involved...The things I like most about the programme was the very thorough and clear format along with role play through video critique... Thank you for this great opportunity!