The second and final diet for 2022 of the ECOWAS/WAACSP Basic Certification in Customer Service (BCCS) will hold in the month of November.
The BCCS program is the entry level professional certification in customer service, a certification that accredits successful applicants into being recognized as a Certified Customer Service Professional [CCSP] open to, and practice customer service within the ECOWAS region and globally. Each year, The WAACSP conducts a two-window certification period to educate and certify ECOWAS nationals and expand the community of service professionals with an ultimate aim to improve and deepen service education that in turn gives service providers access to trained professionals which ultimately improves service experience and quality, process and procedures . The 1st diet accredited over 30 CCSP’s read details of D1 professionals
As the last for year 2022, diet 2 which promises more, will hold across the month of November in two batches of:
The timeline of the schedule:
Diet 2 season opens.
School portal opens
Students access portal, undertake pre program test and download course materials for read up.
Batch one classes holds.
Batch two classes holds.
Diet 2 closes.
As with Diet 1, the BCCS program is a five module course with a bonus module covering practical training on the use CRM tools.
- Identifying customer, types, behavioral patterns, the science and art of customers service, expectation and delivery.
- Customer service touch points
- Processes and procedures in customer service.
- Engaging customers and options.
- Practical stimulator training on the use of customer relationship management (CRM) tools.
Successful participants from the program are accredited and will earn Africa’s No 1 customer service certification certificate which positions one for a rewarding career and opportunities across the various sphere of the customer service industry which is growing in leaps. Post Covid19, CS jobs despite several job cuts across the world have witnessed steady rise in engagement rates and in Africa, ranked amongst top 5 in demand job openings in 2021.
- Program : BCCS certification
- Dates: Nov 10-12 and 17-19.
Mode: Online via Zoom class and training affiliates school portal
Fee: $50 (check with training affiliates for valuation in your local currency)
Program is conducted by The WAACSP in conjunction with training partners in each country.
Click HERE to register for the program with partner affiliate in your country.
For enquiries on the upcoming diet or other information on WAACSP and it activities, engage via:
Call/Chats - +233 599300606
Are you already in the customer service industry and wish to join The WAACSP?
We are globally recognized as Africa’s leading customer service association for service professionals.
Click HERE to see the 3 categories of membership and how to join.