Are you a customer service/experience professional in West Africa? Take advantage of the ‘double-value’  year offer to join us and see your career net worth grow!
 

The West Africa Association of Customer Service Professionals (WAACSP) is the umbrella body for customer service practitioners from the ECOWAS sub-region. With nearly 2,000 full and associate members and having trained, certified, and accredited over 20,000 Africans since 2016, it positions the association as the biggest singular organization catering to the interests of CS/CX practitioners outside North America, the UK, and Australia. WAACSP’s partnerships with CX concerns, companies, and recruiting firms provide opportunities to its members in capacity development, employment, and resource content.

We are also association partner with the reputable CX Transformation Summit, a global forum on CX development worldwide.

Membership Categories:

There are 3 full membership categories and 1 associate membership:

• Certified Membership: Open for entry level service practitioners with 0-3 years of practice as service officers.
  - Fee: $25
  - Validity: 1 year, renewable annually for $10.
   
• Professional Membership: For practitioners with a minimum of 3+ years of experience.
  - Fee: $60
  - Validity: 2 years, renewable annually for $20.
   
• Fellow Membership: Open to senior service professionals with a minimum of 10 years in service practice, including 4-5 years in a senior management role. Fellows are also awarded in honorary recognition for their contribution to shaping service and customer experience.
  - Fee: $150
  - Validity: Life
   

Why Join WAACSP?
Joining WAACSP as a CX/CS professional is the best career community to belong to, and it comes with a bouquet of benefits:

• Membership certificate, number, and personalized profile page on the association's website.
• See personalized profile pages of: Certified member: View Profile
• Professional member: View Profile
• 10-15% discount on all WAACSP paid programs, including trainings, workshops, seminars, professional certifications, and events.
• Speaking and attendance opportunities at CX global programs.
• Membership reference from the association to any organization upon request.
• Access to WAACSP's periodic newsletter, members community, and network.
• Access to legal representation in career-related disputes, including unfair dismissal.
• Opportunity to be engaged from our network of partner organizations via personalized profiles.

Note: Our members’ profile pages also serves as a recruitment portal for online/in-person CS/CX jobs, full/part-time, short-term, and contract basis.

See the listing/recruiting page for:
- Certified members:
- Professional members:

Specialized Season Discount Offer!
As a window to welcome prospective members, we are offering special membership fees and corresponding reviewed  local currency valuations.

Certified Membership
- Fee: $25
- Discount offer: $20

Professional Membership
- Fee: $60
- Discount offer: $50

Currency Value per Member Country:
  - $1:
  - Ghana: GHc 12
  - Gambia: GMD 55
  - Nigeria: NN1,000
  - Cameroon: CFA 500
  - Liberia: LRD 15
  - Sierra Leone: SLL 20

Take advantage of this ‘double-value’ offer and join the West Africa Association of Customer Service Professionals as we create opportunities together.

Click Get Started to begin your application.

For any further questions, engage  with any of our admission officers using the WhatsApp icon beside the post to engage.

 

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Top 20 in-person and online CS/CX jobs and it description that are in demand and companies look out for on the WAACSP members’ page:

Online/remote Jobs:

1. Remote Customer Service Representative - Handles customer inquiries and issues via phone, email, or chat from a remote location.

2. Virtual Call Center Agent - Works from home or another remote location to answer inbound calls and provide customer support.

3. Online Customer Support Specialist- Provides support for customers through online channels, such as live chat, social media, and email.

4. Remote Technical Support Specialist- Offers technical assistance and troubleshooting for products or services through online platforms.
5. Live Chat Support Agent - Assists customers in real-time via live chat, providing immediate responses to inquiries and issues.

6. Social Media Customer Support Specialist - Manages customer interactions and support inquiries through social media platforms like Twitter, Facebook, and Instagram.

7. E-commerce Customer Service Representative- Provides support specifically for online shoppers, handling inquiries related to orders, returns, and product information.

8. Remote Customer Success Manager - Works with customers remotely to ensure they achieve their desired outcomes with the company's products or services.

9. Virtual Customer Experience Manage - Focuses on improving the online customer journey and experience across digital touchpoints.

10. Remote Client Services Manager - Manages relationships with clients remotely, ensuring their needs are met and issues are resolved quickly.

11. Online Community Manager - Manages and engages with the company’s online community, responding to inquiries and fostering a positive community environment.

12. Remote Customer Engagement Specialist - Focuses on engaging and retaining customers through online channels, including email campaigns and social media interactions.

13. Remote Customer Care Agent - Provides general customer support remotely, ensuring customer satisfaction and loyalty.

14. Online Order Support Agent- Handles inquiries and issues related to online orders, includi

15. Remote Product Support Specialist - Provides in-depth support for specific products, helping customers resolve technical issues and maximize product usage.

16. Virtual Billing and Account Specialist - Assists customers with billing inquiries, account issues, and payment processing remotely

17. Remote Customer Retention Specialist - Works to retain customers by addressing their concerns and providing solutions to prevent churn.

18. Remote Customer Service Trainer - Trains new remote customer service agents, ensuring they are well-equipped to handle customer inquiries and issue.

19. Remote Customer Support Engineer - Provides advanced technical support for customers, diagnosing and resolving complex technical problems remotely.

20. Remote Customer Feedback Analyst - Analyzes customer feedback collected through online surveys and other digital channels to provide insights for improving services.

In-person/onsite jobs:

1. Customer Service Engineer- Specializes in solving technical problems proactively and offers technical support for products and services.

2. Customer Success Manager- Focuses on ensuring long-term customer success by helping them realize the full potential of the company's products or services.

3. Customer Experience Director - Oversees the entire customer experience strategy to enhance customer satisfaction and loyalty.

4. Chief Customer Officer (CCO) - An executive role focused on aligning company strategies with customer needs to improve overall customer satisfaction.

5. Customer Advocate- Acts as a liaison between the company and its customers, ensuring that customer feedback is heard and acted upon.

6. Customer Support Engineer - Provides technical assistance and troubleshooting for more complex product issues.

7. Customer Service Supervisor- Manages a team of customer service representatives and handles escalated customer issues.

8. Customer Service Manager - Oversees the customer service department, including hiring, training, and performance management.

9. Customer Care Manager- Ensures that customer care policies and procedures are effectively implemented.

10. Customer Service Specialist - Handles more complex customer service inquiries and may train junior staff.

11. Customer Experience Specialist- Focuses on improving the overall customer experience across all touchpoints.

12. Customer Support Manager - Manages the customer support team and ensures high-quality support is provided.

13. Client Services Manager - Manages relationships with key clients to ensure their needs are met and issues are resolved quickly.

14. Customer Success Architect - Designs and implements customer success strategies and frameworks.

15. Customer Service Team Lead - Leads and mentors a team of customer service representatives.

16. Customer Solutions Executive - Develops and implements solutions to improve customer service operations.

17. Customer Happiness Agent - Focuses on ensuring customers are satisfied and happy with the company's services.

18. Call Center Supervisor- Manages call center operations, including monitoring performance and training staff.

19. Customer Experience Agent - Interacts directly with customers to ensure their experience is positive and consistent.

20. Implementation Specialist- Works with new customers to ensure successful implementation and onboarding of the company's products.

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