Hello WAACSP Community!

 

It’s that time of the year again - taking stock, counting our profits and losses.

 

As we approach the end of yet another eventful year, the most important stock to take is the gratitude of being alive. Never take it for granted.

 

Our End of Service Year for 2025 will hold on December 19th and 20th. This year’s edition is not entirely a review of the year. Instead, based on the feelers and questions gathered over the past 10 months, the Association has carefully curated an impact-projected webinar to round off 2025. One of the firsts is this:

 

An all-women organized event - from the announcement, to the hosts, moderators, speakers, panelists, keynote speaker, and more.

 

Theme: NAVIGATING THE FUTURE!

 

Breakdown of the theme:
WAACSP Leading Ladies will speak on career, climbing the career ladder, available opportunities, how to navigate them, family, business, finance, and more.

 

Sequence:

Each webinar day will feature three speakers and a host of panelists. Speakers will make a presentation on selected assigned topics and will thereafter join the roundtable as panelists to further expatiate and answer questions from the audience.

 

The Keynote Speech will be delivered by the Board Chairperson of the Association, Lady Yvonne Ohui MacCarthy. While the program will review the year that was, its core purpose is to help chart a course for the year ahead, offering guidance on planning, preparation, and making the right choices.

 

Already confirmed speakers and advisors include:

Laurida Addy

Ogechi Paulette Obiodu

Christiana Okenla

Kate Ita Udok

Lilly West

Susan Umoh

 

This is a 3-service-point event, and attendance is free, but registration is required.

 

Click the LINK to register and drop a question you would like addressed at the program.

 

Please come dressed in red, reflecting the season.

 

Here’s wishing us all happy holidays!
See you soon!

 

Meet Our Resource Persons:

1. Laurinda Addy (Ghana)
She leads the CX department at CalBank Ghana and has over 20 years of CX experience across multiple sectors and countries. Other portfolios include: Fellow, WAACSP Transformational CX Authority and Visionary Strategist Founder and Lead Consultant, Laurel Consult

 

2. Christiana Okenla
Perhaps one of Nigeria’s first and leading female CX professionals, having begun her career with ECONET at the start of the GSM revolution in the early 2000s. She is currently the
Director, Customer Success West Africa, Equinix Inc.

 

3. Ogechi Paulette Obiodu
A distinguished, accomplished, and ethical boardroom leader and CX professional. Lady Oge is the Group Head, Consumer Protection at Sterling Financial Holding Company, and also a Fellow of WAACSP.

 

4. Kate Ita Udok
Fondly addressed as the “journey woman” of CX, she has led teams in telecoms, supply chain, logistics, FMCG, and multinationals. She now holds multiple roles in the US and Canada as: Lead Business Instructor at Alight Randstad, USA Online Data Analyst for Telus Digital AI, Canada

 

5. Dr. Lilly West
A pioneer in healthcare CX advocacy, a sector often known for poor CX culture. With nearly three decades as a nurse, she currently leads the CX transformation at Shell Health Nigeria, a subsidiary of SPDC.

 

6. Susan Umoh
Often described as the “new kid on the block” in CX advocacy. A trained banker, she has taken social-media CX education to new heights, with her videos and posts now used in contact-center trainings across Africa. She currently works with the Zenith Bank Group.

 

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