Assumpta S.B. Itoe is an accomplished Customer Service and Operations professional with over 13 years of experience in the telecoms and fintech sectors. Currently the Head of Customer Service & Operations at Fortis Mobile Money, she specializes in delivering customer-centric strategies that drive satisfaction and operational excellence. With a B.Sc. in Economics from Ahmadu Bello University and an MSc in Peace and Conflict Resolution in progress, Assumpta blends strong academic grounding with practical leadership. She holds multiple industry-recognized certifications, including Certified Customer Service Professional and Lead Auditor in ISO 27001 & 22301. Passionate about service excellence, digital innovation, and gender advocacy, she is committed to creating impactful, inclusive workspaces while championing best practices in customer experience.