English & Yoruba    Nigeria    Administrator    Customer Service Officer (Admin)

A certified and dynamic customer experience professional with over 11 years cognate experience spanning Telecoms and Microfinance banking. Skilled at promoting cross-functional teams' collaboration with a view to aligning customer success initiatives resulting in broader business goals. I possess excellent interpersonal and communication skills, with analytical mindset and ability to derive insights from customer data. I am also a certified Associate of The Microfinance Association (UK).