2025 Professional Certification Programs
Following the start of the 2025 Service Year by WAACSP on February 15, 2025, here are the details of the Professional Certification Programs for the year:
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Program 1: ECOWAS Professional Certification in Customer Service (1st Diet 2025)
Date: June 13 – 29, 2025 (Weekends only)
Mode: Online via Zoom
For Whom?
New entrants (entry-level)
Practicing Customer Service Representatives, Officers, and Personnel who want to obtain a professional customer service certification.
Certification:
Upon successful completion, participants earn the Certified Customer Service Professional (CCSP) accreditation, enabling them to work and earn in the global customer service sector.
Program Details:
For 2025, the program consists of two certifications and one training course:
Certifications:
Customer Service
Virtual Assistant
Training Certificate:
Customer Relationship Management (CRM) Tools
Course Structure:
Customer Service: 5 modules
Virtual Assistant: 3 modules
CRM Tools: 2 modules
All courses run over three weekends, with continuous assessments, study materials, tasks, exams, and certification conducted on the school portal.
Program Fee: $45
(Fee payable in local currency equivalent using WAACSP's FX rate for 2025)
Ghana: GHC 676
Gambia: GMD 3,200
CFA countries: 28,000 CFA
Nigeria: ₦67,500
Click here to register
- Complete your registration by filling out this confirmation form.
- Upload a clear copy of your payment receipt.
- Submit the form to finalize your registration.
- Once verified, you will receive a confirmation email.
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Program 2: Advanced Certification in Customer Experience & Relationship Management (ACCERM)
Date: June 1 – August 31, 2025 (Weekends only)
Mode: Online via Zoom
For Whom?
Practicing customer service professionals with a minimum of four years' experience who want to transition from operations (CS) to management (CX), gaining a deeper understanding of the CS/CX industry.
Certification:
Upon successful completion, participants earn the ACCERM Certification and become accredited as Certified Customer Experience Professionals (CCXP).
Program Structure:
Duration: 12 weekends
Modules: 6
Topics Covered:
Customer Experience Management
Advanced Customer Management
Technology Integration in CX
Legal & Consumer Strategies
Business Models & CX Management
Facilitators:
Participants will be trained by West Africa’s leading CX and HR experts, trainers, and industry leaders.
Program Fee: Starting from $90
(Different fee categories apply.)
How to Register:
To register, send an email indicating your interest to the ACCERM Program Coordinator at:
service@thewaacsp.com
Download the ACCERM 2025 Program Brochure here
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Program 3: ECOWAS Professional Certification in Customer Service (2nd Diet 2025)
Date: October – November 2025
Mode: Online via Zoom
For Whom?
New entrants (entry-level)
Practicing Customer Service Representatives, Officers, and Personnel who want a professional customer service certification.
Certification:
Successful participants earn the Certified Customer Service Professional (CCSP) accreditation, enabling them to work globally in customer service.
Program Details:
For 2025, the program includes two certifications and one training course:
Certifications:
Customer Service
Virtual Assistant
Training Certificate:
Customer Relationship Management (CRM) Tools
Course Structure:
Customer Service: 5 modules
Virtual Assistant: 3 modules
CRM Tools: 2 modules
All courses will be conducted online over three weekends, with continuous assessments, study materials, tasks, exams, and certification via the school portal.
Program Fee: $45
(Payment will be made in the applicant’s local currency equivalent of $45.)
Note: Payment options will only be available after the completion of the 1st Diet.
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