Join the 2026 WTN Cohort -

 

Are you concerned about poor service delivery in your society?

Are you keen and passionate about teaching and sharing knowledge?

Do you have a desire to contribute to improving service quality education and know-how whilst earning from it?

Ever nursed the ambition, desire, or projection to become a customer service coach, trainer, and consultant?

 

The platform to achieve all the above posers is here…

Application is now open for admission into the 2026 Cohort of the WAACSP Train-The-Trainers program.

 

For:

HR/CS/CX professionals, L&D experts, etc., looking to launch a career in customer service education and consulting.

 

Preamble:

In its 2020 study report, released in January 2021, the CSE study group identified dearth of trained and qualified CS educators as the biggest bane to excellence service delivery. Hence, in 2022, the WAACSP Trainers Network (WTN) was birthed, and its 1st cohort produced over 22 certified CS trainers. Now in its 5th cohort, the WTN has identified, trained, equipped, and licensed over 150 CS educators across the ECOWAS region, from Accra to Freetown, Cotonou to Abuja, Lagos to Kumasi. The WAACSP has at least a CS/CX trainer in 17 major cities of the sub-region.

 

Alumnus:

From physical/in-person trainers to online, Instagram, and TikTok CS sensations, past graduates of the WTN have brought quality information, education, know-how, and skills in improving service experience to businesses and service providers, making CS education accessible.

Check out a few of our past students (and their good works) via their links:

 

EZINNE TOLUWANI

Dr SEGUN MANUEL

SUSAN UMOH

SOTONYE

EMMANUELLA

OLUCHI OKAFOR

SHULAMMITE 

OMOLABAKE 

The program:

The West Africa Association of Customer Service Professionals (WAACSP) Train-The-Trainers program is a three (3) months knowledge, skill, and technical capacity-building and acquisition program that equips participants with training delivery, research, and consulting acumen.

 

Program covers:

2 weekend interview presentations.

5 weekends/5 modules training methodology.

2 weekend training on mystery shopping, cSat survey conducting, analysis, and presentation.

 

 

At the end of the program, participants should be able to investigate, analyze, develop, design, implement, and evaluate training needs, delivery, and measure impact.

 

Certification:

Upon completion of the classes, a certification teach-back session is conducted, and successful participants who have met the benchmarks are certified and licensed by the association to conduct service education and consulting.

 

Program sequence:

ALL CLASSES FOR THE PROGRAM ARE HELD ONLY ON WEEKENDS

 

December 5, 2025:

Application opens.

 

February 4, 2026:

Application closes.

 

February 14–15, 21–22:

Interview for eligibility to be so admitted.

 

March 7 – April 11:

Classes.

 

April 25 – May 2:

Certification teach-back exams.

 

May 23:

Result and certification status released.

 

June 1:

WTN badge and license issued.

 

From June 1st, 2026, all successful participants will be accredited and licensed as a WAACSP trainer, with a certificate and a trainer badge issued.

 

Who can apply?

• CS/CX professional with a minimum of 4 years of experience as a customer service person.
• Any Learning & Development (L&D)/HR/Admin personnel with more than 5 years of experience.
• If you are not captured above and have a strong case to be considered, please engage for evaluation via the association’s WhatsApp chat button on this page.

 

 

Program fee structure:

The WAACSP TTT program is a graduated payment program payable in 3 stages:

1. Application
2. Classes
3. Certification

 

Paying the application fee gets you the link to fill in and apply for the program.

After the interview and once you are accepted into the cohort, you will now pay the Training Fee (classes).

After classes and teach-back, if you make the grade, you then pay the License fee.

 

Note: If you don’t make the next stage, you will not pay for it, and you can opt out at any stage.

 

Fees:

The fees are also divided into categories:

1. For WAACSP members:

•  Application fee — $10
• Training (classes) fee — $20
• License fee — $70

       

2. Non-members:

• Application — $15
• Training fee — $25
• License fee — $70

 

 

Fx per country:

$1 =

Ghana — GHc 12

Nigeria — N1400

Gambia — GMD 70

Sierra Leone — SLL 200

CFA region — 500 CFA

Kenya — KES 125

 

How to apply:

Start your WTN Trainer/Coach/Consultant journey by completing the expression of interest form. Click here 

 

Upon completing and submitting the form, a confirmation email will be sent to you within 12 hours (check your inbox and spam folders).

 

What you get upon being certified:

• Your Trainer Certificate.
• Your WAACSP trainer’s badge.
• License and WTN number.
• Personalized web link of now-certified trainer on the WTN webpage that allows for the outside world to engage trainers for training/consulting services.

 

 

View the WTN trainers’ portal here

 

 

The WTN Faculty:

The modules and faculty members of the program were carefully curated and selected respectively. With nearly a century-long combined experience in training, learning, and development, the faculty is led by Mr. Olatunji Adeleye whose teaching, training, and curriculum development acumen stretch over 20 years, having been part of the early years of one of Nigeria’s leading telecoms service providers, of which the curriculum and delivery are still in use till date.

 

 

A career as a CS trainer/coach/consultant is one career you will enjoy and prosper in till you pass on.

 

We are waiting on you!

 

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