CUSTOMER SERVICE WEEK 2020 WEBINAR
The 2020 customer service week lecture for the body will hold online on the 10th of October 2020 by 19:00hrs WAT.
Theme: ‘Sustaining excellent service through teams amid the pandemic’
Speaker: Mr. Seyi Alawale - author ‘The Hallowed Customer’ and renowned service experience expert.
Attendance is FREE and open to service professionals and the general public, however, you will have to register to attend and access the participation link.
Dress code: A touch of white (Smart casual).
For members of WAACSP, the program comes with 10 membership points.
Become a certified Customer Service professional and member of WAACSP this October Clik HERE
About the speaker
PROFILE
Seyi Alawale is a certified Customer Service Coach, Customer Experience (CX) Evangelist, Customer Service Technology (CST) enthusiast, and Service Delivery expert who brings his experience, energy, and passion into the training room and transforms his recipients into "behavers" as he fondly calls them.
His training methodology is expertly designed into 4 stages of transformational agenda; Behold, Believe, Become and Behave. He carefully runs his sessions through these steps with his impressive exposure and ensures he delivers quality sessions through discovery learning and engaging the sub-conscious mind of his recipients as a licensed Neuro-Linguistic Practitioner.
Apart from being an expert in topics that relates to the entire customer journey, he also delivers professional training in stress management, complaint management, anger management, service management, AI in Service Delivery etc. He holds a Bachelor of Technology in Information and Communication Technology from Covenant University and a Post Graduate Diploma in Consumer Law from University of Queensland.
Seyi has over 12 years’ career experience cut across IT, Banking, Call centers, Telecoms, Training, Sales, Business development and Engineering.
He is the author of Hallowed Customer Service – a CX bestseller that is equipped to change service delivery in Africa. Seyi is conscientious and well-organized with excellent innovative design and delivery skills that help to increase staff competence across SMEs and Blue-chips. His proven communication and coaching skills are effective at all management levels.
He is a certified member of the following renowned organizations:
Centum Trainers Certification, Salesforce.com, International Institute of Business Analysis (CBAP), and a Licensed Practitioner of Neuro-Linguistic Programming®️ and AI for Africa Service.
Seyi has an impressive track record in training, design & delivery. His past engagements and clients include private sector organizations such as:
1. KPMG
2. Heritage Bank
3. Meristem Securities
4. Tulcan Energy
5. Dangote Cement
6. Schneider Electric
7. Airtel Nigeria
8. Techmahindra Nigeria Ltd
9. Haritz laundry
He believes knowledge is the currency the world spends.
Click HERE to register for the event.
Any further enquiries email:
waacsp@gmail.com
Thank you!
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