February 7–23, 2025 (Weekends Only)

 

We are delighted to announce the Off Diet edition of the ECOWAS Professional Certification in Customer Service (Basic), taking place over three weekends starting February 7, 2025.

 

Why the Off Diet?

 

The Off Diet program provides opportunities for:

 

Recertification: For participants who didn’t meet the benchmark in previous diets.

 

Missed Applicants: For those who registered but couldn’t attend the last diet.

 

New Entrants: For professionals who recently discovered the certification.

 

Immediate Need: For those requiring certification before the June 2025 main diet.

 

 

Program Features

 

1. BCCS Certification:

A 5-module customer service course culminating in accreditation as a Certified Customer Service Professional (CCSP).

 

 

2. Virtual Assistant (VA) Fundamentals:

A 3-module course covering essential tools and skills for remote administrative and customer support roles.

 

 

3. CRM Training:

A 2-course program focused on customer relationship management software, a critical skill sought by recruiters.

 

 

Timeline

 

January 3, 2025: Registration portal opens.

 

February 3, 2025: Registration closes.

 

February 7–9, 2025: BCCS classes.

 

February 14–16, 2025: VA fundamentals classes.

 

February 21–23, 2025: CRM classes.

 

February 24, 2025: Results and certificates released.

 

February 25 – March 7, 2025: Resit & arbitration window.

 

March 20, 2025: Off Diet window closes.

 

 

Course Fee

 

$30

Local currency equivalents:

 

Ghana: GH₵450

 

Gambia: 2,000 GMD

 

Nigeria: ₦45,000

 

Cameroon: 15,000 CFA

 

 

Registration Process

 

1. Pay the Course Fee:

 

Through designated affiliates in your country by clicking this LINK

 

After payment: 

 

2. Upload Payment Proof:

Submit your payment transaction screenshot and complete your registration via this LINK.

 

After upload allow for 2-4 hours then check your email (inbox/spam) to: 

 

3. Receive Confirmation and: 

 

Get your login details to access the Learning Management System (LMS).

 

Take the program pre-test.

 

Download your study materials to start reading ahead of classes starting February 6th: 

 

 

Why Choose the Off Diet Program?

 

Convenience: Weekend-only classes ensure minimal disruption to your work schedule.

 

Comprehensive Training: Gain practical knowledge and certifications in customer service, virtual assistance, and CRM.

 

Market-Ready Skills: Equip yourself with in-demand skills to advance your career.

 

Affordable Fees: Accessible pricing with flexible payment options (part payment). 

 

This is the last diet with the 2024 program fee before the release of the WAACSP 2025 courses fees and local currency variations. 

 

 

Don’t miss this chance to fast-track your career growth in customer service. Register today!

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