The wait is over!!

The 1st diet  for 2024 of the ECOWAS professional certification in customer service (Basic) by WAACSP will take place between June 20 - 29.  The BCCS, Africa’s widely accredited and globally recognized professional certification in customer service is here:

With a growing reputation as a career certification acceptable across Africa, UK, Canada and Australia, the BCCS have grown a reputation as a certificate of reckon  among Africa HR/recruitment spaces for jobs across all spheres  of customer  service:

• Front desk.
• Office administration.
• Call centre - quality assurance/control.
• Client management/experience.
• Online/offline customer support.
• Product marketing/management.
• Administration.
• Management.
• Sales & Marketing - and lots more.

Read testimonials from last year’s participants

Recent statistics from the past BCCS diets (2020-2023) affirms the certification as a certificate of note:

• Over 12,056 participants since 2017
• 9,711 successful participants
• Employment/engagement rate of over 71% (from our records).
• 3 in 5 participants per diet are already employed before undertaking  the program underscoring it rating amongst practicing service practitioners without a recognized CX professional certification.
• participants from outside West Africa are now undertaking the program.
• Partnership with 19 organizations for first offer option on engagement with  each diets best performing participants:

Reason the ‘BCCS by WAACSP’ is the top rated CS certification from Africa.

THE PROGRAM:
The ECOWAS BCCs by WAACSP is a 6 module introduction course to basic and professional customer experience studies. Successful candidates  having completed the modules and score the  75% (and above) certification benchmark are issued the certificate and accredited as Certified Customer Service Professional [CCSP].  

 

The curriculum covers:

• Introduction to customer service, who are customers, who are service providers, art and psychology of service  delivery & experience
• Complaints handling, what and types of complaints.
• Service touch points, handling techniques  , Do’s and Don’ts.
• Customer types and responding to different kinds of customers.
• Practical training on Customer Relationship Management (CRM) tool.

PROGRAN SEQUENCE:
Upon registration with affiliate trainer in your country, participant are given access to the program Learning Management school (LMS) portal where candidate takes:
- Program pre test, thereafter
- Downloads the 5 modules study materials to read up ahead of the 3 days class training session.

The 3 days class session holds ONLINE via zoom In 2 streams.

- Stream 1: June 20 - 22
- Stream 2: June 27 - 29

The classes are divided in streams to allow for student management, effective learning assimilation and role play monitoring and evaluation which forms basis for certification assesment.

Each class is primed for a facilitator to student ratio of 1-15. 

Classes are held starting from 18:00hrs (6pm) each day to allow  for participants who are in paid employment to attend at close of workday.

Timeline, Fees & registration
- May 01 - 1st diet 2024 season opens.
Upon registration, you have access to the school portal and download the course materials and read up for the class session.

- June 18 - Application window closes
- June 20 - 22: Stream 1 class starts and ends
- June 27-29: stream 2 class starts and ends.
- July 01: Exam portal opens
- July 08: Exam portal closes.
- July 25: Results released.
- July 26 - 31: Examination arbitration: Review, Resit or Re certify.
- August  05: E-copy of certificate are available on the school portal for successful candidates to download.
- August 30: Hard copy ready and available for pick up or dispatch.

Program fee:
Course fee: $50 (covers portal access, modules, classes, exams and e-certificate)

WAACSP Pegs the program fee to each member country local currency and cost reflective exchange value.

- Ghana - GHc 400
- Gambia - 2,000 GMD
- Nigeria - N45,000
- Cameroon - 15,000FCA

 

How to pay and register for the program

The ECOWAS-BCCS program is organized by WAACSP in partnership with affiliate training partners in each selected countries across the ECOWAS region.

Pay course fee in your country through our affiliates listed against each country:

Ghana:
Fee: GHc 400

Pay via Mobile Money:
Affiliate merchant name: 3Y publicity Ltd.
Network: MTN
Momo number: 0557963331
Country Rep: Frank Asiedu

 

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Gambia:
Program fee:
2,000GMD

Pay via bank.
Affiliate details:
Account Name: General Good Enterprise
Account number: 1011770297223
Bloom Bank Africa LTD, The Gambia
Contact: Emmanuel  O. Shuaib

 

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Nigeria
Program fee: N45,000

Pay via bank.

Affiliate details:
Acc Name: EmployMe E-Learning

Account Number: 0106070151
Bank: Access Bank
 

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Cameroon:
Program fee: 15,000CFA
Pay by Mobile Money

Affiliate details:
Network - MTN
Name: Ndoiwong Comfort
Momo Numner: 673524445
 

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Note:
You can pay total progran fee in two (2) installments of 50% now and balance 50% before the exams window closes. The part payment enables participant book a slot for the program without making full fee so as not to miss out completely.

This is the associations means of encouraging interested applicants not to miss participation and opportunity to improve their career.

After payment, upload your payment transaction screenshot (not in PDF) and complete your registration via this LINK

Once submitted, allow for 2-3 hours for certification and approval afterwards check your registered email (inbox and spam) for your:

 

• Payment confirmation.
• Login details  to access the school portal
• Take your program pre test.
• Download the 5 modules and start reading up ahead of your class dates.

Should you encounter any challenge, kindly reach us via WhatsApp button on the side bar of this post or email service@thewaacsp.com

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