The Application portal is now open for ECOWAS nationals interested in starting a full/part time career as a certified customer service coach/trainer/instructor. Having identified dearth of trained customer service educators within the sub region as biggest contributor to poor service experience, delivery and quality as captured in the WAACSP 2020-2022 education outlook report. Read Here
The West Africa Association of customer service professionals (WAACSP) outlined a target of 200-500 certified CS trainers to populate the ECOWAS landscape within the next decade to make customer service education accessible and affordable across all sectors and value chain.
To this end, the quest to IDENTIFY, TRAIN and CERTIFY citizens into becoming accredited CS trainers for the 2024 Co hort of the WAACSP TRAINERS NETWORK (WTN) starts with this post.
Who can apply
The faculty have listed three (3) key criteria for persons interested in attending this program:
The Program
The Certified Trainers program is a six to eight weeks online Train-The-Trainers (TTT) class that will equip successfully selected applicants who meet the criteria to be trained on the art of customer service education delivery pattern which will cover:
Timeline/Sequence:
Please note:
All activities are only on weekends for those dates that falls on weekdays are information based activity and as such sent to participants via email or WhatsApp.
Program fee and outlay
Participants who completes the whole process and are certified should make a total fee payment of $150 however fee are progressive and pegged per level as listed below:
Application fee: $20
If after interview and applicant is selected for the TTT program, then enters the next stage;
- 6 weeks TTT class fee: $30
After the TTT comes the certification and if successful with the certification; the now certified coach pays the certification/license fee.
- Certification/License fee: $100 (It’s a one off license/practice fee).
With the WAACSP program fee denominated in USD, the association each year pegs it USD rate to the various member country’s local currency.
Here’s the WAACSP 2024 exchange rate for this Co-Hort:
Gambia
$1 - 67 GMD
Ghana
$1 - 12GHc
Nigeria
$1 - NGN 750
Liberia
$1 - 189 LRD
Serria Leone
$1 - 19700 SLL
Register NOW
To start the application process click HERE
- Upon completing and submitting the form, a confirmation mail will be sent to you within 24hours (check your inbox and spam).
What you get after being certified
View The WTN trainers' portal
Read benefits and terms of the program from the 2022 program outlay
View IG profiles of few alumnus of this program:
Idowu Adekunle || CS Consultant
Susan Umoh || Customer Service Trainer
————-
The WTN is the college of professional trainers formerly known as League of trainers that metamorphosized into WAACSP. The WTN remains the soul of WAACSP saddled with education and policy formulation on customer service across West Africa.
To know more about WAACSP, CLICK HERE to download the last induction brochure.
Need to speak with someone ? Or have any question as regards the WTN or any of our programs? please engage with us using the 24hr live chat WhatsApp button/icon beside this post.
or
Email: service@thewaacsp.com