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The 2021 induction of  year set of 2019 and 2020 certified, professional and fellows of the West Africa Association of Customer Service professionals will hold March 27th, 2021.

Lagos - Nigeria is the designated host city, however as a result of the ongoing covid19 pandemic and limitations on gatherings, the induction will be held simultaneously in Lagos, Abuja and Accra with 50 participants at each venue while other inductees will join virtually. All three locations will be linked via video stream.

The venues are:

Lagos Airport Hotel, Obafemi Awolowo road Ikeja.

Venue to be confirmed.

Conference Hall, Residents Hotels - Asokoro
Our inaugural patrons will also be speaking to us as a body for the first time.

Our patrons are:
- Mrs Sola Salako Ajulo
- Stephen 'Chairman' Essien
- Bernard Osei Duah
- Rufai Oseni

The induction will cover:

Certified members -
CS officers who have completed and obtained the waacsp basic certification  in customer service certificate leading to being recognized as Certified Customer Service professional [CCSP].
Click HERE to process your induction.

Professional Members-
Practicing customer service officers within the region with a continuous service work experience ongoing not less than 12 months or 24 months overall but not currently engaged.
Click HERE to start processing membership with a view to being inducted.

Already a professional member of WAACSP? Click HERE to process your induction


Fellow Membership

The body’s highest membership category is open to senior CS practitioners with minimum of 8 years CS experience.

Click HERE to process your induction formalities.
Not a fellow of waacsp yet? Start your membership process via this LINK

Visit the Induction 2021 website HERE