Certified Customer Service Specialist with 5+ years of experience and over 2 years in a supervisory capacity. Proven track record in resolving and reducing customer complaints by meeting customer Service Level Agreements (SLAs). Able to develop successful strategic initiatives to improve team productivity and increase staff retention. Bringing knowledge of customer loyalty, relationship and value management to achieve Financial Inclusion, Business Process Improvement and Customer Satisfaction. Desire to have a major impact in the Customer Service Industry while ensuring excellent service delivery.
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